Solutions Consultant

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

As a Solutions Consultant, you’ll play a key role in helping prospects and customers understand how Dotdigital can solve real business challenges and deliver measurable value.

This is a highly customer-facing, consultative role at the intersection of sales, strategy, and solution design. You’ll work closely with Sales, Customer Success, and prospective clients to uncover goals, understand pain points, and shape solutions that align with both business priorities and technical requirements.

We’re looking for someone who is as comfortable leading demo’s and discovery conversations with marketers and commercial stakeholders as they are translating requirements into a clear, credible solution. You’ll know how to ask the right questions, connect platform capabilities to customer outcomes, and communicate value in a way that builds trust and momentum.

This role is ideal for someone who enjoys combining presenting skills, consultative problem-solving and customer engagement. Rather than focusing purely on technical architecture, you’ll help prospects and clients see what success looks like with Dotdigital - and guide them toward the best path to achieve it.

You’ll deliver tailored demos, support workshops, lead RFP responses, and act as a strategic partner throughout the sales cycle. Internally, you’ll collaborate across teams to ensure solutions are practical, compelling, and aligned to customer needs.

If you enjoy building relationships, influencing decision-making, and turning business challenges into customer-centric solutions, this role offers the chance to make a real impact in a fast-moving, collaborative environment.

Roles and Responsibilities

Working closely with our Sales/Account Management and Professional Service teams, supporting them across the entire sales lifecycle

Deliver highly engaged demonstrations of the dotdigital product suite to prospects and clients

Translating clients' and prospects' requirements into technical solutions, using both technical pre-sales and analysis skills.

Build POCs that makes our product suite shine

Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management

Communicating confidently with individuals across our global business to gather information through both verbal and written communications

Lead the solution, contributing to the responses from RFP / RFI / RFQ

Analysing and writing client requirements that our global Solutions Architecture team can use to create functional specifications

Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs

Providing new client technical briefings alongside the Project Managers for client onboarding

Providing feedback to our Product team to help shape our products.

About You

At least 2 years of experience in a solution-selling environment such as a Sales Engineer/Solutions Consultant.

Must have extensive demo experience

Self-motivated and innovative with strong problem-solving skills

Strong communication skills, written and verbal

2-3 years' experience in data analysis (ETL, DB) and Business Analysis

Create and articulate process diagrams, including flows and Use Case Diagrams (UML)

2-3 years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs would be beneficial but not necessary

Digital marketing industry experience would be beneficial but not necessary

Knowledge of eCommerce & CRM Solutions (Adobe/Shopify/Salesforce/Dynamics) is a must

Leading a team / management experience would be advantageous

Interview Process

15 Min Screening Call with Hiring

1st Interview with Hiring Manager

2nd Practical Interview with Director of Professional Services and Head of Sales

Some of Our Global Benefits

Parental leave

Medical benefits

Paid sick leave

Dotdigital day

Share reward

Wellbeing reward

Wellbeing Days

Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.