Restaurant Captain / Floor Supervisor

Company Overview / Employee Value Proposition

As part of a dynamic restaurant group behind Altro Zafferano, Griglia Open Fire Italian Kitchen, and 54 Steakhouse, we are recognised among Singapore’s leading dining destinations. We offer a stable and professional working environment, with opportunities for growth and career progression as the group continues to evolve.

Job Summary

Join our Casual Italian Grill restaurant in Tanjong Pagar as a Restaurant Captain / Supervisor, leading service excellence and operational efficiency to deliver memorable dining experiences and contribute to the growth of our prestigious establishments.

Responsibilities

Lead and coordinate front-of-house service to ensure smooth and efficient restaurant operations

Maintain and enforce high service standards consistently to enhance guest satisfaction

Deliver attentive and proactive customer service that anticipates and fulfills guest needs

Resolve guest issues promptly by collaborating with Service and Operations Managers to implement effective solutions

Demonstrate comprehensive knowledge of the restaurant menu to accurately take orders and actively up-sell items

Manage timely delivery of guest orders, minimizing delays and ensuring quality presentation

Oversee cleanliness and organization of both front and back of house areas to uphold hygiene standards

Prepare mise-en-place according to operational requirements to support seamless service flow

Ensure tables are cleaned and reset promptly after each course to maintain a welcoming environment

Participate in ongoing training programs to enhance personal skills and service knowledge

Assist in conducting monthly inventory checks on operating equipment and supplies to support resource management

Foster teamwork by communicating effectively with all staff levels and promoting a collaborative work culture

Adapt to changing operational needs and demonstrate flexibility in work assignments, including weekends and public holidays

Required competencies and certifications

Minimum 3 years of experience as a Captain or Supervisor in Food & Beverage, demonstrating leadership and operational management skills

Strong communication skills to engage with guests and team members effectively

Proven problem-solving abilities to address service challenges proactively

Attention to detail in service delivery and operational tasks

Positive attitude with motivation to contribute to team success and personal growth

Willingness to work on weekends and public holidays

Preferred competencies and qualifications

Diploma or certificate in Hospitality or Tourism Management