Branch Manager

AI Job Summary

Previous experience leading/managing a team in a customer-focused operational environment.

Experience managing daily branch operations for safe, efficient, professional service delivery.

Current unrestricted Australian Driver Licence.

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Role Type

On-site • Permanent • Full-time • Mid-level Senior

Description

Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.

We’re looking for an experienced, motivated and hands-on Branch Manager to lead one of our busy branches.

At Compass, no two days are the same. One moment you’ll be supporting a customer following a vehicle accident or breakdown, the next you’ll be coaching your team, managing fleet utilization, solving operational challenges or planning ahead to ensure the branch continues to deliver an exceptional customer experience.

You’ll be responsible for leading a high-performing team, driving operational performance and creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.

Our branches operate 7:00am to 9:00pm, seven days a week. You’ll lead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion – to deliver outstanding service the way we’d want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

What You’ll Be Doing

As Branch Manager, you’ll have overall responsibility for the day-to-day operation and performance of your branch.

Your responsibilities will include:

Leading, coaching and developing a high-performing team.

Creating a positive, accountable and customer-focused branch culture.

Managing the day-to-day operation of the branch to ensure safe, efficient and professional service delivery.

Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.

Managing branch performance across key operational and customer service KPIs.

Coordinating fleet availability, utilisation and vehicle movements to meet customer demand.

Planning staffing, workloads and resources to ensure smooth daily operations across extended trading hours.

Supporting, mentoring and developing Branch Duty Supervisors, Customer Service Representatives and Drivers.

Building strong relationships with internal stakeholders, referral partners and customers.

Driving a culture of continuous improvement by identifying opportunities to improve customer outcomes, operational efficiency and team performance.

Taking ownership of Workplace Health and Safety (WHS) within the branch by promoting a strong safety culture, maintaining compliance and ensuring hazards, incidents and corrective actions are managed effectively.

Maintaining high standards of compliance, vehicle presentation and branch housekeeping.

Completing reporting, administration and branch documentation accurately and on time.

Leading by example and stepping in wherever needed to support the team during busy periods.

What You’ll Bring

Previous experience leading or managing a team in a customer-focused operational environment.

Strong leadership skills with the ability to coach, motivate and develop others.

Excellent communication and relationship-building skills.

Strong organisational and time management skills with the ability to manage competing priorities.

A proactive approach with excellent problem-solving and decision-making skills.

Experience in automotive, fleet, logistics, transport, rental or a similar service-based industry is highly regarded.

High levels of computer literacy and confidence using multiple systems.

A current unrestricted Australian Driver Licence.

Why Join Compass

Competitive salary package commensurate with your experience.

12 weeks paid parental leave

Employee Assistance Program (EAP) – free, confidential support

“Make a Difference Leave” – a paid day to volunteer in the community

Dedicated learning and development days

Rewards and recognition programs

Employee referral bonuses

Supportive and collaborative workplace culture

Ready to Apply?

Your resume

A brief cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

Company Overview

Our Vision is to be the most respected and trustworthy mobility solutions provider to a wide range of businesses and customers. We believe in creating a trusted and caring environment for each other, fostering an empowering experience that extends to every customer and partner we work with. At Compass, we offer a fast-paced, flexible environment that fosters growth and rewards dedication. We provide diverse career paths across our nationwide locations and offer exceptional opportunities for learning and development. Our focus on attracting and retaining talented individuals revolves around setting them up for success. This is why our people join us and why they stay as over half of our team have been with us for more than 6 years. Join us to embark on a career of meaningful work that will challenge you and where you can make a difference.