Team Lead, Commercial Operations

Position Summary

Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.

The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.

Key Activities

Team Development

Provide support and training for new hires and existing employees

Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business

Coach and mentor new and experienced staff members

Share and reinforce service level guidelines and process workflows

Work with Learning and Development leaders to structure and facilitate quarterly business skills training

Operational

Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service

Act as the day-to-day “go-to” person for employee inquiries on technical, processing and/or training questions

Assist with problem solving in the absence of a manager

Foster positive team and client relationships

Support team members through corporate initiatives and change management

Review processing for accuracy and regularly audit account

Participate in project implementation

Maintain strong technical understanding of insurance coverages and products

Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization

Lead and facilitate the monthly team bulletin meetings

Reconcile accounting transactions and activities

Qualifications

Minimum two years industry experience, Commercial would be an asset

General Agent Level 2 license

Intermediate level of computer knowledge

Excellent communication skills (written and verbal)

KNOWLEDGE, SKILLS & ABILITIES

Strong accountability and self-starter

Excellent communication skills (written and verbal)

Ability to organize workload and competing priorities

Thrives in a fast-paced environment

Systems and applications proficiency

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

Competitive compensation: Base salary + Industry leading commission structure

Company matching RRSP contributions

Tuition financing and career-related training and development

Customizable flexible benefits options for you and your family

Mental and physical wellness initiatives

A positive, collaborative and team-oriented environment

Ongoing personal and career development

The expected salary range for this position is $68,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.