Inventory Data Specialist (Special Project)

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Inventory Data Specialist - Special Project (6-months Temp)

Reporting To: Operations Support Manager

Department: Operations Support

Location: Markham

File Number: 3579

Rate of Pay: $26.49 - As per Collective Agreement

Hours: 35 hours per week - Monday to Friday 8:00a.m. – 4:00p.m.

Job Summary:

The primary focus of this role is to process all paperwork while meeting our monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow up.

Key Responsibilities:

Processing of sales and rental contracts

Reconciliation of sales, rentals and field invoices

Processing field service work

Correction of field errors

Processing of Commercial Protection Plan contracts

Processing of Commercial Preventative Maintenance contracts

Issue, update and create field work in Click Software

Assist field staff on-call listings as required

Coordination of back ordered product with customer appointments

Create and schedule calls with customers for maintenance services

Create customer accounts in SFDC

Create/Booking opportunities in SFDC

Central communication point for field staff/sales staff

Queue management

Handle escalations as necessary

Work with Billing Dept to address/correct customer billing issues

Answer customers inbound calls

Follow up with customers on incomplete field work

All other duties as assigned

Qualifications:

Customer focused with excellent interpersonal skills

Ability to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office

Ability to concurrently use various computer information packages in conjunction with telephone

Ability to effectively resolve customer complaints to the satisfaction of both customer and the company

Capable of working well under pressure and understanding business processes

Proven decision-making skills

Ability to work in a fast-paced, pressure filled, team environment

Strong organizational skills

Capable of doing financial analysis to rectify variances

Grade 12 education

This position applies to Unifor Local 975.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.