VP, Fraud Strategy & Operations

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

#1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 - the first company ever to achieve a three-peat at the top!

#1 Fastest Growing Company in Canada for 2024 by Globe & Mail

Top-ranked mobile apps and credit cards

Team of 500+ people

1M+ customers

10K+ retail partners

Role Purpose:

The VP, Fraud Strategy, is responsible for developing and executing fraud prevention, detection, and mitigation strategies across Neo's products and business lines. Reporting to the Chief Customer Officer, this role translates defined risk appetite into actionable strategy and operational decisions - partnering across data, technology, operations, and business teams to protect Neo's customers and its bottom line. This is a high-impact role for a fraud professional who can operate analytically and strategically, drive cross-functional delivery, and build a high-performing team in a fast-moving fintech environment.

Key Responsibilities (Directly Responsible Individual):

Strategy & Optimization

Develop, implement, and continuously optimize fraud strategies across client onboarding, authentication, transactions, and account management. Actively manage false positive thresholds that balance loss mitigation with customer experience and operational capacity.

Monitor emerging fraud threats and attack patterns, updating rules and strategies to close gaps proactively.

Own the fraud strategy contribution for new product and feature launches, ensuring appropriate controls and monitoring are embedded from inception through post-launch.

Performance & Analytics

Build and maintain analytical frameworks to measure, monitor, and report on fraud portfolio performance.

Support the fraud loss forecasting process quarterly and annually, partnering with Credit Risk Portfolio Management.

Track and report on KPIs across customer experience, fraud losses, operational effectiveness, and portfolio health.

Cross-Functional Delivery

Partner with Data Science, Engineering, Product, Fraud Operations, Credit Risk, and other key stakeholders to deliver fraud initiatives end-to-end.

Translate fraud risk requirements into clear technical specifications and business requirements.

Collaborate with Customer Experience teams to design fraud processes that protect customers without degrading their journey.

Vendor & Industry Engagement

Manage day-to-day external vendor and data partner relationships, ensuring alignment with fraud strategy and performance standards.

Evaluate new technologies and solutions and bring recommendations to the Senior Director.

Stay current on emerging threats, industry best practices, and regulatory expectations through peer engagement and industry forums.

Team Leadership

Lead and develop a team of fraud strategy analysts, fostering a high-performance and data-driven team culture.

Present performance results, strategic recommendations, and initiative updates to the CCO and cross-functional leadership as required.

Performance Metrics:

Fraud losses at or below defined risk appetite thresholds and industry benchmarks.

False positive rate and customer friction metrics across fraud controls.

Fraud KPIs across onboarding, authentication, transactions, and account management.

Accuracy of quarterly and annual fraud loss forecasts vs. actuals.

Vendor performance against contracted SLAs and strategic objectives.

Team performance, development, and retention of fraud strategy analysts.

Leadership Expectations:

As we scale, it's critical that our leadership team operates at a consistently high level. To that end, we have developed the Neo Leadership Skills Matrix, linked here. This matrix defines the core competencies for our senior leaders and will serve as the foundation for providing clear feedback going forward.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.

Compensation Range: CA$150K - CA$180K