Area Service Manager (m/w/d) - Hamburg

What to Expect

At Tesla, our Area Service Managers are the front-line leaders of our Service operation across a geographical area. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members and managers, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Area Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.

To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You'll Do

Oversee the service centers within the area, having full accountability for your market area

Select, coach and develop your team through role modelling, inspiring and actively involving yourself in their growth, with the ability to guide new and seasoned people leaders

Exceed customer expectations of what a service experience should be, exuding energy and enthusiasm for excellence

Actively monitor customer service trends to make necessary improvements and assist the team in continuously elevating the overall service experience.

Be solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.

Understand and own every aspect of your area service centers’ performance, driving continuous improvements to facilitate exceptional team output and customer service

Champion safety, efficiency, quality, and overall excellence in all your actions and decisions

Develop deep knowledge of all Tesla products, as well as Service systems, processes, and procedures, challenging your locations to develop and delivery on expectations

Partner with fellow area leaders, parallel team leadership and HQ organization to continually innovate, share resources and driving strategic change and growth

Understand our business, know the numbers and lead the daily Service operations to achieve specific goals set for the business

What You'll Bring

Experience of working exceptional people leader, with a strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed

Proven background in a fast-paced environment where things can change very quickly

Proven experience of working within a business at both strategic and operational levels

Ability to adapt to changing/fluctuating targets and business needs

Proven ability to build strong relationships with other business areas, stakeholder management

Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed

Perform, think and lead well under pressure, with a calm and considered approach and exceptional communication skills

Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as proficient in MS Office tools.

Able to communicate, read, and write effectively in the English language, and German

Must have and continue to maintain a valid driving license and safe driving record

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.