Client Engagement Manager

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project development, budget management, execution monitoring, issue resolution, reporting, and up-selling. The CEM must provide a high level of service to client, collaborate across Acosta Group lines of business, and drive a culture of sales and service excellence.

Own and effectively manage all aspects of client and project-specific budgets, including working with clients to ensure on-time payments for work completed.

Develop new clients at the national or regional level, partnering with Business Development to identify opportunities and grow pipeline.

Responsible for establishing, growing and maintaining sound existing client relationships.

Understand client needs and proactively provide updates, project results, insights, reporting, and additional knowledge to grow the relationship.

Working with the VPMDs Division Managers, POD Business Units, and COMs to grow business and new projects with existing clients through intelligent, consultative selling.

Create sales tools “strategy/decks/success stories” for use across all Acosta Group business units.

Responsible for developing insights into current and prospective clients, leveraging a variety of data sources.

Work with project creation COE for the loading of all retail projects, all billing work, aging, tracking execution of all retail tasks, using Axis following established rules and guidelines.

Responsible for implementation and maintenance of national projects within the set parameters of the contract or statement of work.

Continually grow knowledge of the industry, market, client and customers to most effectively sell our services.

Responsible for taking lead on development and implementation of corporate initiatives/special projects.

Performance Metrics

Sales revenue target

Customer service (NPS)

Knowledge, Skills and Abilities

Strong interpersonal skills, understanding how to develop and maintain business relationships

Critical thinking ability, connecting piece of information together across varied data sources

Strong communication skills, both verbal and nonverbal, for writing, speaking, listening and presentations

Basic analytical skills

Negotiation skills

Collaboration

Consultative and insights-based selling skills

Business and financial acumen

Education: Bachelor’s degree (B.A. in Business) preferred.

Experience: Four+ years of business experience, preferably in sales or business development.

Specific Skills: Intermediate Microsoft Office knowledge

Supervisory Responsibilities: NA

Working Conditions: Office Environment.

Travel Requirements: 5-10 overnights per year may be required

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Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies - Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions - whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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