Scheduling Coordinator

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes.

At the heart of our culture is our core value: Love (v.), defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role:

We are in search of a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you!

Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone.

Benefits

Competitive Pay

Flexible Schedule

Health, Dental & Vision Insurance

Paid Time Off

401(k) with Company Match

Paid Orientation & Ongoing Training

Career Growth Opportunities

Mileage Reimbursement

Employee Assistance Program & Corporate Chaplain

24/7 Support from Our Caring Office Team

Employee Perks & Appreciation Events (Care Pro Café, company picnic, seasonal activities

Responsibilities:

Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches

Fast-paced, rapidly changing environment, multiple projects going simultaneously

Negotiate availability and shift assignments with Caregivers

Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked

Monitor service hours of Caregiver to limit overtime pay

Utilize independent judgment to problem solve Caregiver, client, and staffing concerns

Accurately log activity in the database

Increase loyalty by consulting with clients to better meet their needs

Identify opportunities to increase client service hours

Participate in Caregiver, Admin and other meetings as needed

All other duties as assigned

Minimum Qualifications:

Strong computer skills with proficiency in software applications, such as Word and Excel

Demonstrated ability to work independently and use sound judgment and discretion successfully

Professional verbal and written communication skills with the ability to listen effectively

Excellent organizational and time management skills

Attention to detail and accuracy

Ability to quickly establish rapport and build relationships

Proven creativity and problem solving

Established professionalism, integrity and fair-mindedness

Ability to successfully navigate multiple priorities in a fast-paced environment

Maintain regular attendance to execute job responsibilities