Operations Supervisor - Strategic Delivery

Now Hiring

Operations Supervisor - Strategic Delivery

Braselton, GA

SUMMARY:

The Strategic Delivery Professional excels in making a great first impression and builds lasting relationships. Their priority is to create a seamless experience for large and strategic business accounts – sports and entertainment, hospitality, restaurants, and residential properties. This individual balances customer-facing relationships with internal team members to support order progress leading up to delivery day. Prior to install, the Delivery Supervisor will assist local delivery facilities in auditing and prepping product to achieve maximum inventory accuracy. During installation, this individual will be onsite to ensure all aspects of delivery exceeds client’s needs in the moment. They can read and simulate floor plans, direct traffic amongst a delivery team as well as document signatures and pictures to confirm delivery completion. The person in this role is organized, self-disciplined, and can effectively communicate inside and outside the organization. They must also be comfortable with light lifting and have a flexible travel schedule.

ESSENTIAL FUNCTIONS:

Support large and strategic B2B projects, requiring supervision and coordination

Performs site surveys prior to Project install physically or by phone, confirming areas are clear/obstruction free/ready to receive

Supports product audits at delivery hub, 24-48 hours prior to install date

Attends internal and client facing calls to align expectations for install day

Attends installs to direct drivers to mirror the floor plan requested, conduct walk through with client and provide install recap – photos, signatures, callouts.

During non-install periods, actively work B2B Consolidated Hub Inventory to clear aged orders in all territories

Deliver scorecards to evaluate delivery hub performance (delivery and handling) and B2B Coordinator performance (tracking and scheduling)

Assist in research, and provide recommendations

Onsite contact for B2B logistics, customers, and Corporate Account Executives/Operations

Drive continuous improvement and customer service excellence

Keep work area safe, organized, and clean according to general office practices and OSHA requirements daily, as needed and required

Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards

Other duties as deemed necessary

MINIMUM QUALIFICATIONS:

Must have strong knowledge and working relationships in customer service and supply chain operations

A Bachelor's degree or 1-2 years of relevant leadership experience in distribution management and/or design and delivery consultation

Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills

Availability for up to 50% travel required to engage with delivery operations and attend delivery installs

Ability to be reimbursed for travel expenses through normal business operations (excluding airfare)

Must be highly organized and process oriented

Positive attitude, strong work ethic, ability to work under pressure

Ability to complete multiple tasks consistently and on time without sacrificing quality

Ability to influence and motivate teams remotely across multiple locations

Ability to lift product up to 40lbs or physically exert themselves to stage product for clients

Ability to navigate stairs, climb into and down from commercial vehicles and navigate ladders

Warehouse Management System experience

Ability to adapt and change processes to keep pace with the evolving business requirements

Strong technical skills included but not limited to Microsoft Excel, Word, PowerPoint, Salesforce, etc.

PREFERRED QUALIFICATIONS:

Bachelors degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field is strongly preferred

3+ years of management experience in a 3PL delivery, retail, or distribution center environment

Exposure to furniture distribution and/or big box distribution is a plus

Solid understanding of Safety and OSHA standards

Exceptional organizational and time management skills to successfully respond to urgent situations.

Six Sigma/lean experience preferably in a distribution/warehouse environment

Bilingual in Spanish is a plus

Important Facts:

This is a Full-Time, exempt level position requiring a 40-hour schedule

On site opportunity located in Braselton, GA Distribution Center

Compensation starts at $65,000/yr based on qualifications