Project Manager I (POP/Displays)

The Opportunity

The Project Manager (PM) is responsible for managing the coordination of the packaging/display/visual information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

This is an onsite position at the Chattanooga Offset plant.

How you impact Smurfit Westrock:

Manage the customer experience:

Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting

Estimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.

Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.

Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs

Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted

Process customer/account specific reports, as needed; i.e. open order/status reports, etc.

Create, facilitate and attend new item meetings as required

Attend production meetings to ensure order tracking and fulfillment

Create & facilitate customer and/or plant specific cadence meetings for accounts, as required

Visit key customer and vendor locations to enhance ongoing business relationships

Organize and communicate customer feedback relative to company/plant/service performance

Responsible for continuous education in the areas of new technology, new processes, personal & professional growth

Provide innovative ideas relative to service, sales, and process/procedures

Adhere to Smurfit WestRock values and operating principles

Individual contributor that works under supervision

Applies subject matter knowledge

Other duties as assigned

What you need to succeed:

High school diploma or GED required; Post-secondary education preferred

Experience in customer service/account management preferred

Experience in printing or packaging preferred

Strong written and oral communication skills required

Project management, problem solving, and analytical skills

Excellent organizational & time management skills

Ability to multitask and complete tasks efficiently and accurately

Attention to detail and ability to prioritize is essential

Must be proactive, a self-starter/takes initiative

Ability to resolve conflicts and develop teamwork

Personal computer experience and knowledge of Windows applications and Microsoft Office

Ability to work with cost systems and estimating reports

What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.