SFMC AgentForce Specialist

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

As a Salesforce Marketing Cloud, Agentforce Specialist, you'll combine technical skills on Salesforce Marketing Cloud, Salesforce Data cloud, Agentforce(GENETIC AI) ,business acumen and development qualities to build solutions that enable transformative capabilities within Takeda. You will support the Platform Owner in onboarding and facilitating the effective utilization of these platforms. You will play a key role in developing and building GENAI use cases leveraging LLM(Open-AI, chatGpt4.0 etc), SFMC Salesforce Data cloud, EINSTEIN and Agentforce

Responsibilities

Act as the technical developer for GENAI commercial and Medical use cases

Clarification of technical details in backlog items and technical design and build of backlog items.

Set standards & best practices within capability, and encourage adherence to those.

Proactively address any risks & issues together with the team, and raise to program/portfolio oversight, as required

Ensure appropriate level of technical documentation.

Cross-pollination of applicable standards & practices between teams.

Discussion on business requirements with stakeholders.

Pro-active suggestions of new features or tools.

Alignment & communication with other service lines on overarching practices & approaches.

Ensure re-useability of features within business functions.

Educate service managers on the new upcoming features and capabilities.

Skills and Qualifications

Required

Bachelor’s degree in computer science or a related study, or equivalent experience

6+ years of relevant professional experience in using and managing machine learning models, large language models, Salesforce Marketing Cloud (SFMC) salesforce data cloud (SFDC) and Agentforce

Strong understanding of large language models, databricks, SFMC, Salesforce data cloud, Agentforce

Strong understanding of prompt engineering, NLP techniques, and Deep Learning models for accurate responses to user queries,

Experience in code deployment into AWS, Salesforce agentforce and utilized various AWS Services like Lambda, API Gateway, EC2, S3, DynamoDB, Sage maker etc.

Experience in Agile development using agile methods like Scrum and/or Kanban

Excellent oral and written communication skills, business acumen, and enterprise knowledge.

Strong experience in design or in implementing solutions or products and preferable experience in quality improvement.

Understand design thinking and can explain and convince stakeholders.

Work with virtual/agile teams in different locations, aligning and adapting different work, culture, and communication styles

Proficiency in English in both verbal and written communication is a must.

What Takeda Can Offer You:

Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work environment, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Health & Wellness programs

Employee Assistance Program

3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

Broad Variety of learning platforms

Diversity, Equity, and Inclusion Programs

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time