CRM Operations Assistant

Toradex is a global company strongly focused on engineering & technology. We're powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you're interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

About the Role

The CRM Operations Analyst is responsible for supporting Toradex global distributor network by ensuring smooth order processing, efficient communication, and high-quality customer service. This role acts as a key operational interface between Toradex and channel partners to ensure timely and accurate fulfillment of customer requirements.

The successful candidate will be joining a growing and dynamic Channel Management team and will report directly to the Global Distribution Channel Manager. This is an exciting opportunity to contribute to the continued expansion of Toradex's global channel business in a fast-paced, international environment.

Toradex is one of the global leaders in embedded computing and System on Modules, trusted by customers worldwide for delivering reliable, high-quality, and long-lifecycle embedded solutions. The company is known for its strong engineering culture, customer-centric approach, and commitment to innovation.

Beyond technology, Toradex fosters a friendly, open, and collaborative culture where teamwork, transparency, and continuous learning are actively encouraged. Employees are empowered to take ownership, make an impact, and grow within a supportive and international environment.

Roles & Responsibilities

Manage end-to-end order processing for global distribution partners

Serve as the primary point of contact for distributor inquiries related to orders, availability, pricing, and logistics

Monitor order status, delivery schedules, and proactively communicate updates or potential delays

Support resolution of order discrepancies, returns (RMA), and shipment issues

Ensure accurate data entry and maintenance of ERP/CRM systems

Manage the registration approval process for distribution opportunities

Collaborate with logistics providers to ensure smooth shipment execution and documentation compliance

Identify process improvements to enhance efficiency and customer experience

Ensure adherence to company policies, export regulations, and compliance requirements

Skills

2–5 years of experience in customer service, order management, or supply chain operations (preferably in a global distribution environment)

Excellent communication skills in English (additional languages are an advantage)

Available to work Hybrid from Toradex Office in Campinas/SP.

Strong understanding of order-to-cash processes

Solid understanding of B-2-B environment

Experience working with ERP/CRM systems

Strong interpersonal skills

Strong organizational skills with the ability to manage multiple priorities

High attention to detail and accuracy in data handling

Ability to work in an international environment

What we offer

An agile and inter-cultural work environment

Working with latest IoT computer technology in an international environment

Participation in defining processes and your working environment

Contemporary employment conditions, modern office space and a flexible working environment

Opportunities for your personal development

Meal allowance (flash card)

Health and dental care

Flexible working hours

Parking space

Anniversary day off

Disclaimer: This is not a temporary role. It is a long-term, full-time opportunity.

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.

For more information

Visit our Homepage: www.toradex.com

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