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Senior Technical Process Executive

Infosys

Pune, INremote countryPosted Jul 7, 2026
Posting intelligenceActively listed

Skills

androidios

About the role

Job Description:

Technical knowledge expertise to support technical help related queries and trouble shooting

Technical troubleshooting knowledge of mobile operating systems iOS Android Windows

Minimum 1 year experience in a L1 tech support process providing remote support for MS office products like outlook VPN service now ticketing tool

Key Responsibilities:

roles and responsibilities Effectively resolve L1 helpdesk queries as per deliverables outlined

Ensure appropriate documentation of the interaction on the customer s account in the prescribed format

Execute transactions as per prescribed guidelines and timelines

Ensure that performance parameters are met to meet SLA targets

Always ensure customer user confidentiality and data protection

Technical Requirements:

Assisting with delivering the appropriate post install technical support

technical requirements General support knowledge of Operating systems across various platforms general productivity applications like Outlook Teams Office application Internal application support

Working knowledge of MS Office

Additional Responsibilities:

Willingness to work in rotational shifts Night Shifts

Rotational Weekly off

100 WFO

Questions about this role

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