Backend Engineer (Node.js, Dialer/Telephony/IVR)

Strong Backend Engineer (Node.js + Dialer/Telephony/IVR) Profile

Mandatory (Experience 1) - Must have 3+ years of backend development experience, with strong hands-on expertise in Node.js for building scalable backend applications, microservices, and REST APIs.

Mandatory (Experience 2) - Must have minimum 1+ years of hands-on experience working on Dialer, Telephony, IVR, Contact Center, Auto Dialer, Predictive Dialer, Voice Bot, or Communication Platform products.

Mandatory (Experience 3) – Must have hands-on experience developing and maintaining backend services for calling platforms, including inbound/outbound calling workflows, call management, call tracking, agent management, and communication systems.

Mandatory (Experience 4) – Must have experience integrating with telephony APIs, SIP-based systems, Voice APIs, Call APIs, SMS APIs, or communication platforms.

Mandatory (Experience 5) – Must have strong understanding of IVR design, call routing logic, call automation workflows, call queues, agent assignment, call escalation, and telephony workflows.

Mandatory (Experience 6) – Must have strong database experience with PostgreSQL and preferably Redis for caching, session management, queue management, or real-time applications.

Mandatory (Domain) - Candidates should preferably come from CPaaS, Contact Center, Telephony, Communication Platforms, Voice Technology, Conversational AI, Voice Bot, Customer Engagement Platforms, Unified Communications, or SaaS product companies.

Preferred

Preferred (Cloud) – Experience working with AWS, Azure, or GCP cloud platforms.

Application Question(s):

Are you comfortable with the salary range of ₹9–15 LPA?

How many years of relevant experience do you have in the required skill set?

Can you join within 15 days?

Are you based in Delhi NCR, or are you willing to relocate to Gurugram?

If everything looks good, would you be interested in proceeding with this opportunity?

Work Location: In person