Trinny London, Assistant Counter Manager, Full Time, Permanent

GET TO KNOW US

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration

KNOW THE ROLE

Key responsibilities:

Support the Business Manager in achieving all business objectives and targets relevant to you counter

Assist in conducting monthly reviews to communicate objectives, set goals and measure progress, feeding back daily and at monthly team meetings

Motivate and drive your team to achieve performance targets

Proactively manage poor performance, addressing attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support

Ensure teams are adequately trained and are able to process sales through tills, ensuring transactions are managed with due care and attention, in line with company policy and procedures

Retain up to date knowledge of our products, sharing this with your team in order to ensure we deliver an industry-leading experience and that the product meets the customer’s needs

Ensure all team members are inspired to carry out their job role through training, coaching and follow up

Keep momentum and activity flowing on counter.

Assist in execution of visual displays, merchandising and marketing standards, ensuring the store is consistently replenished

Assist in the preparation and completion of accurate physical inventory as assigned

Arrive to work on time and consistently

Follows all safety and emergency procedures

Identify potential loss prevention issues

To complete an accurate manual stock count fortnightly

KNOW WHAT WE'RE LOOKING FOR

Experience at Supervisory, Team lead or Assistant Management of a retail team in luxury beauty

Excellent leadership and communication skills

Excellent team work skills, the ability to collaborate and inspire

Operating with diligence and attention to detail, must be flexible and determined

Willingness to put in necessary work that is required to fulfil all the needs of the business

Ability to operate in a fast-paced environment and to adapt

Must be able to work well under pressure and be a creative problem solver

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.