Operations Manager (Client Projects)

Retail Insight makes data work in the real world.

We’re looking for an Operations Manager (Client Delivery) to join us at Retail Insight, embedded directly within Kroger’s Store Support Office in Cincinnati.

This is a hands-on, high-impact role where you’ll act as the on-the-ground operational lead for one of our most strategic clients. Sitting at the centre of the partnership, you’ll be responsible for bringing structure, pace, and accountability - ensuring initiatives don’t just get planned, but land and deliver in the real world.

You’ll own day-to-day delivery, keep teams aligned, and make sure commitments on both sides translate into action. And when needed, you’ll be out in stores, validating that what’s been designed centrally is actually working in practice.

What you’ll be doing

Operational delivery & execution

Own end-to-end delivery of programmes across Waste and On-Shelf Availability

Drive execution against plans, ensuring priorities move forward at pace

Identify risks and blockers early, and take action to resolve them

Maintain clear visibility of progress, outcomes, and dependencies

Stakeholder alignment & rhythm

Set and run the operational cadence (weekly sessions, action tracking, follow-ups)

Keep senior stakeholders aligned, focused, and moving in the same direction

Ensure both Retail Insight and Kroger teams deliver on their commitments

Coordinate internal teams ahead of key client moments

On-site operational leadership

Act as Retail Insight’s dedicated on-site lead (up to 5 days per week)

Build strong, trusted relationships across Kroger teams

Manage client-side dependencies and remove friction to keep delivery on track

Bring structure and clarity in a fast-moving, embedded environment

Store execution & validation

Regularly visit stores to assess how programmes are landing

Validate adoption, compliance, and performance at store level

Translate real-world observations into clear, actionable improvements

Support pilots, troubleshoot issues, and close execution gaps quickly

Reporting & communication

Deliver clear, concise updates for both client and internal stakeholders

Maintain visibility of performance, risks, and key milestones

Support quarterly business reviews and programme-level reporting

Our ideal candidate

Proven experience in operations, programme delivery, or client-facing roles, preferably in Kroger Ops

Great track record of driving execution across complex, multi-stakeholder environments

Highly organised with a structured, delivery-focused mindset

Confident communicator, comfortable working with both executives and field teams

Able to operate independently in an embedded client environment

Familiar with delivery tracking tools such as Jira, Confluence, or ClickUp

Willingness to travel up to 30%

Bonus if you also have

Experience in grocery retail (waste, availability, inventory, store ops)

Exposure to large-scale operational programmes

Experience working with or alongside other retailers

Background in SaaS or analytics-led delivery

Some of our extras...

We believe in flexibility, growth, and taking care of our people - both in and out of the office.

Flexible Working: Enjoy summer hours and extra days off for life’s big moments (including your birthday and wedding).

Generous Time Off: 26 days PTO (increasing with service), paid volunteer days, and full support for your wellbeing, including mental health resources.

Career & Learning: Access to a top-tier learning platform, career progression plans, and support to create your ideal home workspace.

Health & Financial Benefits: Comprehensive medical, dental, and vision coverage, plus a 6% matched retirement plan.

Personal Perks: Annual phone reimbursement, onsite gym access, and customizable benefits via our online platform.

Plus much more!

Our interview process typically involves 3 stages:

Initial Call with the Hiring Manager (Remote)

Panel Interview (Remote)

Final Stage interview (With Kroger on site)

Our average process takes around 3-4 weeks' but we will always work around your availability. You will have the chance to speak to our recruiter at various points during your process but if you do have any specific questions ahead of this please contact us.

Be your authentic self - Retail Insight is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment. We actively seek to create an environment where everyone feels respected, supported, and encouraged to contribute their best work.