SailPoint Senior Business Systems Analyst (Remote)

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The SailPoint Senior Business Systems Analyst (BSA) serves as a key liaison between business stakeholders, Compliance, and IAM technical teams to support the design, implementation, and maintenance of SailPoint IdentityIQ (IIQ) solutions. The role ensures smooth delivery of access governance processes, certification campaigns, and system enhancements aligned with First American’s Information Security and Compliance objectives

Key Responsibilities

Engage with business and application owners to gather, document, and analyze SailPoint-related business requirements.

Translate business needs into detailed functional and technical specifications for SailPoint IdentityIQ configuration and workflows.

Coordinate and manage User Access Reviews (UARs) within SailPoint, including quarterly certification campaigns (8-week cycle).

Collaborate with Compliance to align SailPoint certifications with regulatory and audit standards.

Analyze, document, and support enhancement requests, access policy changes, and role updates in SailPoint.

Partner with IAM Operations to triage and resolve production issues related to SailPoint modules, provisioning, and certification logic.

Contribute to the automation of manual processes to improve operational efficiency and reduce human error.

Coordinate with IAM Development, Compliance, and Operations teams to ensure timely delivery of certification cycles and issue resolution.

Communicate SailPoint processes, campaign updates, and remediation tasks to business users and application teams.

Skills and Qualifications

Strong working knowledge of SailPoint IdentityIQ modules, certification campaigns, and workflow management.

Experience with Identity Governance processes including Access Reviews, Role Management, and Provisioning.

Ability to document requirements, process flows, and functional specifications with high accuracy.

Familiarity with Active Directory, Azure AD, and application onboarding processes within IAM platforms.

Analytical mindset with the ability to troubleshoot and problem-solve technical and functional issues.

Strong collaboration and communication skills across cross-functional teams including Compliance, Audit, and IT Operations.

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

4+ years of experience in Identity and Access Management, preferably with SailPoint IdentityIQ.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.