Lead Analyst

The colleague will be a part of Global Commercial Services (GCS) Control Management COE team that aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

We seek to put the customer at the center of everything that we do by strengthening and enabling the customer experience by implementing control enhancements to meet AXP regulatory and policy expectations and eliminating the reoccurrence of issues. The team owns the overall governance and oversight responsibilities for various AEMP polices for GCS.

The team works closely with Global Risk & Compliance, Third Party Lifecycle Management (TLM), Global Supply Management (GSM), Technology and other key stakeholders as well as the leaders across GCS to ensure all activities comply with internal standards, policies and regulatory expectations

Purpose of the Role:

Lead Analyst in this role will be the primary point of contact in GCS Control Management COE team for all work related to Third-Party Lifecycle Management (TLM) and delivering against their obligations under AEMP10 which has substantiate weightage in the Control/Compliance rating of business. This will include working closely with the TLM team as well as with GCS Third-Party Risk and Relationship Managers (TRMs) to complete TLM deliverables. The candidate will also be responsible for raising awareness and educating GCS business on TLM program/requirements and implement process improvements to ensure a robust TLM program for the business.

Minimum Qualifications:

Bachelor's Degree or equivalent

Good hands-on experience on MS-Excel & PowerPoint.

1-2 years of related experience. Experience in Operational Excellence, Compliance, Internal Audit, Operational Risk or a related discipline would be given preference.

Proven track record of strong Stake Holder management with partners from different domains

Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)

Strong verbal & written communication skills and the ability to interact effectively with cross functional teams.

Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action.

Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.

Strong work ethic with an intense will-to-win and demonstrated personal excellence.

Preferred Skills

Conflict Resolution

Clear communication

Consultative skills

Effective Time Management

Attention to Detail

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.