AI Engineer (m/w/d)

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Your new responsibilities:

Operate and continuously improve existing AI solutions in production environments, including Voice AI and Document AI applications.

Monitor AI performance using KPIs, operational metrics, and stakeholder feedback.

Identify quality issues, model drift, and optimisation opportunities and translate them into actionable improvements.

Design, test, and implement prompt-based AI solutions from initial idea through to production deployment.

Collaborate closely with business stakeholders to identify new AI use cases and define success criteria.

Develop, maintain, and document AI workflows to ensure transparency, scalability, and compliance.

Support business teams in understanding AI capabilities, limitations, and performance indicators.

Ensure alignment with Intrum Group AI standards and contribute local insights to the wider AI community.

What you bring to our team:

Hands-on experience working with Large Language Models such as ChatGPT, Claude, Gemini, Copilot or similar technologies.

Experience in prompt engineering and the systematic evaluation and optimisation of AI outputs.

Strong analytical skills and confidence working with structured data and KPIs.

Excellent communication skills in both German and English.

A structured and solution-oriented mindset with a strong sense of ownership.

Curiosity and enthusiasm for applying AI technologies in operational business environments.

Initial experience with AI projects, automation solutions, analytics tools or workflow platforms is considered an advantage.

Experience within operations, financial services, credit management or business analytics is beneficial but not mandatory.

What you can expect from us:

A comprehensive onboarding programme to help you get started in your new role.

A diverse and innovative field of work with plenty of room for your own ideas and initiatives.

The opportunity to work with AI solutions already running in production and to directly influence their future development.

The chance to apply and further develop your AI knowledge in a real business environment.

Flexible working hours and hybrid working options.

A modern workplace with excellent public transport connections close to Essen central station, including parking facilities and secure bicycle parking.

An open and collaborative company culture at a certified "Top Job" employer.

Individual development opportunities through our e-learning offerings and the Intrum Academy