System Engineer

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Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

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About the Job:

The Systems Engineer will assist in the design, implementation, administration, and troubleshooting of on premise and cloud-based resources to meet company and departmental goals and standards for availability, capacity, and security. The primary focus of the role is to support store and corporate environments, with a focus on maintaining a secure environment through vulnerability identification and remediation. This role will also participate heavily in the ongoing maintenance of the Store environment including coordination of new store openings, ongoing network maintenance and store mobile devices. In addition to infrastructure support, this role will assist in tracking and resolving billing conflicts.

A day in the life, what you’ll be doing:

Store & Corporate Environment Support

Maintain and support Microsoft Windows servers in a 2016 Active Directory domain:

Test, evaluate, and implement server software, patches, updates, and upgrades

Analyze monthly security scans and remediate vulnerabilities as needed

Monitor servers and related services and technologies

Review activity logs for anomalous activity as needed

Assist in management of Microsoft Active Directory Domain for both Corporate and Stores

Group Policy development/ deployment

Account administration

Manage and maintain Anti-Virus and Anti-Malware solutions for the Enterprise

Assist in managing new and remodel store opening processes, including infrastructure readiness, equipment provisioning, and on-site or remote support coordination

Collaborate with cross-functional teams (Construction, Facilities, Store Operations) to ensure stores are technology-ready by opening dates

Provide level-three support for the Support Services, Desktop Services, and Store Services Groups in order to resolve client issues in a timely manner

Assist in maintenance of Store network. Including working with Vendor to do end to end troubleshooting with store personnel with issues related to latency or packet loss

Maintain accurate and current documentation of all procedures performed and create reports as needed

Participate in on-call rotation

Cloud Environment Support

Monitor and assist in maintenance of Microsoft Entra ID and O365 platforms

Monitor and assist in maintenance of Amazon Web Services and Google Cloud Platform resources

Work with cross-functional teams to ensure successful integration between on-premises and cloud systems resources such as SFTP and other integration points

Support cloud security posture by collaborating with the IT security team to discover, analyze, and remediate vulnerabilities across cloud infrastructure

Billing Support

Assist the team to track, investigate, and resolve billing conflicts related to IT infrastructure services and vendor invoicing

Coordinate with Finance and vendor teams to ensure timely and accurate billing resolution

What it takes to Join:

Degree preferred but not required.

In-depth knowledge of Microsoft server operating systems in an Active Directory environment, with a minimum of three years of practical technology experience

Strong troubleshooting, interpersonal, verbal, and written communication skills

Appropriate temperament and knowledge to assist with on-call user support

Experience with Rapid7, Tanium, Blackberry Protect, and other system management tools preferred

Experience supporting retail store environments preferred

Familiarity with cloud platforms (Azure, AWS, or GCP) preferred

Pac Perks:

Dog friendly office environment

On-site Cafe

On-site Gym

$1,000 referral incentive program

Generous associate discount of 30-50% off merchandise online and in-stores

Competitive long term and short-term incentive program

Immediate 100% vested 401K contributions and employer match

Calm Premium access for all employees

Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Ability to work in open environment with fluctuating temperatures and standard lighting.

Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.

Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.

Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.