Experienced Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As our team continues to grow, we have positions available in our claims teams where you will manage a portfolio of workers compensation claims, your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

This will be a full time, permanent position based in the Melbourne office with flexibility to work from home up to 3 days per week after induction training is completed.

YOUR RESPONSIBILITIES

Provide early, timely and personal customer focused and empathetic service to injured workers and employers.

Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.

Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.

Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).

Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU

Previous or current Victorian Workers Compensation scheme experience or injury management background

Previous experience working in a fast-paced, high-pressure environment with competing priorities.

Strong PC skills with the ability to quickly pick up new systems and processes

Excellent communication skills, with the confidence to engage and influence a variety of stakeholders

Empathetic, resilient and solutions-focused when managing complex or sensitive situations

Proactive, self-motivated and able to think creatively to overcome challenges

High attention to detail, with strong organisational and time management skills

WHAT WE OFFER

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other

Flexibility to work from home to support work/life balance

A corporate wellbeing program with discounted health insurance and gym membership

Generous discounts from over 350 retailers through our RewardsHub program

Comprehensive learning and development opportunities to help you reach your full potential

Access to support and counselling services with work or personal matters, through our Employee Assistance Program

Companywide events to stay connected and celebrate success

Entitlement to annual company incentive scheme + salary reviews

Up to 16 weeks paid parental leave, plus super