Business Concierge - Tamworth / Armidale

Department of Customer Service

Reference number

req52916

Occupation

Policy

Work type

Full-Time

Location

Regional NSW

Salary Information

$93,490 - $106,841 + super

Closing date

20 July 2026 at 10:00am

Business Concierge - Tamworth / Armidale

SNSW Grade: 5/6 – base salary range from $93,490 - $106,841, plus super annuation

Employment Type: Full time Ongoing

Location: Tamworth / Armidale (with travel across Local Government Areas)

About ServiceNSW

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 7-day-a-week phone service and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.

About the team

As a Business Concierge, you will be responsible for supporting businesses at every stage of their journey, offering personalised guidance, resources and support both in person and over the phone.

You will work closely with aspiring business owners and businesses in your local area, to assist them start, manage and grow. You will build and maintain strong relationships and proactively engage with the community to understand and respond to their needs.

Key Responsibilities

Provide personalised support and case management to small businesses

Proactively engage with businesses in your community

Engage with stakeholders (eg local councils) and partner with them to support businesses in your local area

Partner with your Team Leader and Business Relationship Manager to plan and deliver outreach activities, including events and presentations

Support inbound and outbound customer interactions through phone and digital channels

Build strong relationships with business customers to ensure ongoing support and positive outcomes when navigating government.

To be successful in this role you will demonstrate:

Experience working with multicultural communities; bilingual or multilingual capability is highly desirable

A strong understanding of the small business landscape and the challenges faced by business owners in NSW

Ability to adapt your approach to meet differing customer needs while maintaining high service standards

Strong communication and relationship-building skills

A proactive, customer-focused mindset

The ability to support businesses primarily based in the Tamworth / Armidale LGAs

Essential Requirements

Valid NSW driver’s licence

Willingness to travel across NSW, including metro, regional, and remote areas, sometimes at short notice/ designated LGAs

To Apply

Provide a cover letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your experience and how you meet the capabilities of the role.

Salary Grade 5/6, with the base salary for this role starting at $93490 base plus superannuation

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 20 July 2026 @ 9.59 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process