Sales Manager (Channel) (Position located in Melbourne, Australia)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

To learn more about our team and office culture in Melbourne, Australia, visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/melbourne

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

The Sales Manager (Channel) is responsible for motivating and coaching a team of Channel Account Managers, ensuring that they exceed quota in sales on a consistent basis and that the territory they manage delivers its revenue goal for the month, quarter and year. This position will own their own pipeline while acting as a mentor to sales reps to exceed their monthly sales quota by targeting Net New business opportunities.

Responsibilities:

Mentor and coach a team of Channel Account Managers to develop a strong and effective sales team

Monitor the statistics for the Channel Account Managers within the assigned territory and identify any discrepancies in reporting

Support Channel Account Managers by assisting with partner negotiations, objections and closing

Maintain accurate reporting and pipeline management

Identify areas of improvement and suggest training to increase production

Be the first line of support to teams to answer questions and direct on best practices

Ensure channel partners are enabled and engaged in selling and deploying KnowBe4 with their clients in order to maximize revenue yield per partner

Understand the organizational structure of assigned partners and how to saturate each

Identify and qualify prospective partners who engage and can resell the KnowBe4 product to their customer base and are a good fit for KnowBe4's global partner program

Educate prospective and current partners on the partner program, requirements and deliverables

Build company credibility, brand value, and trust with your partners and their prospective customers

Prioritize workload and direct the activities of the Channel Account Managers

Work with partners to help them develop a marketing plan with clear objectives, for our mutual success

Utilize marketing content, campaigns, etc. to provide communications to partners about KnowBe4 products, programs, offers, and promotions

Meet assigned targets for monthly sales volume requirements and strategic objectives in assigned partner accounts by adding new customers & resellers within territory and maintaining a healthy pipeline/accurate forecasting

Establish productive, professional relationships with key personnel in assigned partner accounts

Be proactive in assessments, clarifications, and validating partner needs on an ongoing basis

Be proactive in providing partner feedback that can be utilized for future product enhancements and product development

Ensure partner compliance with partner agreements

Drive adoption of new partner programs among assigned partners

Hire, promote, discipline, and terminate subordinate employees, or suggest and recommend hiring, promoting, disciplining, and terminating subordinate employees to which the Company gives significant weight

Minimum Qualifications:

Minimum 2 years experience as a Channel Account Manager

Experience with Salesforce preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company

Excellent verbal and written communications

Excellent time management and organization skills

Strong collaborative and teamwork skills

Strong analytical, strategic mindset, and negotiation skills

Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of channel partners

Passionate about business and willing to go the extra mile

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.