Senior Technical Consultant

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Job Category Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Technical Consultants deliver solutions that transform our customers’ businesses and their customers’ experiences. This role involves working with teams to discover, design, code and deploy Salesforce Platform solutions. 75% of this role involves programming, using Apex (Salesforce’s Java-like language), JavaScript, and other development languages and tools.

The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

YOUR IMPACT: Responsibilities

Programming solutions in Salesforce’s Apex programming language, JavaScript, Lightning Web Component Framework and JS Frameworks with API integrations to cloud and back-office systems

Developing, optimizing and deploying Salesforce applications

Demonstrating key Salesforce capabilities and features

Learn and use Salesforce’s Services team best practices

Help clients consistently meet/exceed goals and metrics

Contribute to customer success through front and back-end solution development and release management

Deliver high customer satisfaction (CSAT)

Continued professional growth and development

Travel to client site (average of 50%), but may be higher or lower based on the client engagement

MINIMUM QUALIFICATIONS

BA/BS degree or foreign equivalent

6+ years of relevant experience

Strong problem solving skills

Experience using technical skills to solve real-world business problems

Strong programming skills with JavaScript and one object-oriented language (eg Java, C#, Python)

Data modeling (objects, fields and relationships; able to model 1:M and M:M relationships)

Salesforce certifications and Platform development experience are a plus

Customer engagement/facilitation skills

Strong communication skills, both written and verbal

Ability to work independently and be a self-starter

Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to clients’ needs

Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies

Strong potential to continue to grow in career to higher levels of Services or other positions at Salesforce

PREFERRED QUALIFICATIONS

Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences

Prior Salesforce development experience (Apex programming language and Lightning Web Components) highly desired, but not required

Other highly desired, but not required, technical experience includes: JS Frameworks, SQL, APIs, Testing Tools, DevOps.

Highly beneficial to have any Salesforce product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer I

Salesforce Certified JavaScript Developer I

Attributes

Leader, who can communicate the value of Cloud features

Results-driven, tenacious, drive to succeed in a fast-paced environment

Ability to learn quickly and adapt to change

Positive attitude; ability to motivate others

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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