Senior Business Analyst

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Collaborate with cross-functional team members to come up with actionable, high- impact

insights across product lines and functions.

Semi-independently develop and implement regular reporting of key performance metrics

including forecasting, funnel analysis, pipeline management etc.,

Communicating findings to stakeholders and taking initiatives for improving business

performance.

Ensure that data and analysis is presented in a format that is appropriate for a varied

audience using data visualization, dashboards, or other methods.

Utilize strong database skills to work with large, complex data sets to extract insights.

Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be

analysed to extract insights and improve business processes

Using advanced analytics and metrics to improve processes and provide data-driven

forecasts of potential costs, revenues, and risks of business initiatives

Qualifications

Bachelor's or Master's degree in Business, Analytics or a related field from premier institutions, with work

experience of 4 to 7 years. Work experience in e-commerce, internet, software, and SaaS industries is a plus.

Key Skills/Requirement:

A passion for helping organizations understand how to solve problems through advanced

data analytics in a fast-paced, technology-oriented environment.

Familiarity with database technologies and tools for data transformation and processing (SQL

knowledge is preferred). Prior experience in data modelling, advanced Excel is mandatory

Experience in building management dashboards and driving sales metrics with a visualization tool

such as Tableau, Power BI, etc.

Experience in transforming business requirements into analytical models, designing algorithms,

developing reports from structured & unstructured data to provide actionable insights for the sales

team, preferably using python.

Hands on any CRM experience with basic understanding of sales processes and knowledge of key

sales metrics

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose,

and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are

committed to providing equal opportunity for all and believe that diversity in the workplace creates a more

vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.