Learning & Development (L&D) Tools Technology Specialist

Available in 2 locations Available in 2 locations See allSee all

Learning & Development (L&D) Tools Technology Specialist

Available in 2 locations

GURGAON,HARYANA,INDIA

GURGAON,INDIA

Category: Human Resources

588192

Regular

Full-time

Orange Business

Publication date : May 20, 2026, 12:00AM

Contract duration :

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Job Role Purpose

The Learning & Development (L&D) Tools Technology Specialist is a business-embedded technology expert responsible for the configuration, optimization, governance, and continuous evolution of L&D systems, data, and reporting.

This role serves as a critical bridge between Orange Business Campus, and Digital Technology, translating learning and workforce development needs into scalable system configurations, data models, dashboards, and product enhancements that drive measurable business outcomes.

The role ensures that L&D technology:

Reliably supports compliance and mandatory training

Enables upskilling and reskilling at scale

Delivers actionable data for strategic workforce decisions

Evolves through modern capabilities, including Generative AI

While Digital Technology owns infrastructure, architecture, and security, this role owns business configuration, data logic, and product value realization.

Mission

Ensure L&D systems and data are robust, reliable, and business-aligned to enable:

Seamless delivery of learning initiatives (including compliance programs)

High-quality, trusted data and dashboards for HR and leadership

Scalable skill development and certification tracking

Continuous innovation in digital learning, including AI-powered personalization

Data-driven decision-making for workforce transformation

Key Responsibilities

L&D Product Ownership & Management

Act as Product Owner for L&D platforms (e.g., LMS, LXP, learning portals), ensuring alignment with organizational learning strategy

Translate business needs into:

System configurations and optimized workflows

Seamless user journeys and UX improvements

Reporting capabilities and feature enhancements

Own, manage, and prioritize the product backlog in line with L&D and business priorities

Collaborate closely with cross-functional stakeholders (HR, L&D, business SPOCs, Digital Technology) to gather requirements and drive delivery

Delivery, Releases & Change Management

Lead User Acceptance Testing (UAT), including test planning, execution, defect tracking, and sign-off

Manage release cycles, including planning, deployment, and post-release validation

Drive structured change management and communication to ensure smooth adoption of new features and enhancements

Develop release notes, user guides, and knowledge base documentation

Data Modeling & Data Engineering

Support Reporting & Analytics (when required)

Functional Support, Governance & Continuity

Controlled changes, releases, and versioning.

Design and maintain L&D data models covering:

Learning activity and completion

Compliance metrics

Platform adoption

Skills and capability indicators

Build and manage data pipelines (ETL/ELT) across learning and HR systems

Develop and optimize SQL-based data structures for performance and scalability

Automate workflows to improve efficiency and reduce manual effort

Ensure data integrity, consistency, and KPI alignment

Align with enterprise data governance and HRIS standards

Build intuitive dashboards and analytics (e.g., Power BI or equivalent)

Define and manage KPIs, calculations, and data logic

Ensure consistency and accuracy of reporting across stakeholders

Deliver actionable insights on:

Skill gaps and learning impact

Adoption trends and engagement

Compliance risks

Support Orange Business Campus workforce planning and transformation initiatives

Provide second level of support for L&D systems and reporting (answer users queries, etc)

Act as the technical reference for tool configuration and data interpretation

Maintain comprehensive documentation:

Configurations and workflows

Data models and pipelines

KPIs and reporting logic

Partner with IT/SysOps to ensure system stability, backups, and recovery

Reduce operational risk through documentation and knowledge sharing

Collaboration with Digital Technology / Corporate IT

Partner with Digital Technology / Corporate IT (owners of infrastructure and security)

Ensure business requirements are clearly defined, validated, and compliant

Contribute to system integrations and architecture discussions

Represent L&D in Agile ceremonies (refinement, sprint planning, reviews)

Ensure L&D business logic is accurately reflected in technical implementations

Innovation & Future Readiness

Stay updated on emerging trends in digital learning, LXP/LMS capabilities, and learning technologies

Identify opportunities to introduce new tools, features, or innovations (e.g., AI-driven learning, personalization, automation)

Support long-term scalability and evolution of the learning technology ecosystem

About you

Qualifications & Experience

Bachelor’s or Master’s degree in Information Systems, Computer Science, Data Analytics, Educational Technology, HR Technology, or related field

Experience

3+ years in:

Learning systems (LMS/LXP) or HRIS

Business-facing technology roles in L&D

Systems automation

Data, reporting, or analytics roles

Proven experience in:

Product ownership (backlog, UAT, stakeholder management)

Data modeling, SQL, and BI tools (e.g., Power BI)

Experience working across business and IT environments

Familiarity with Agile methodologies and tools (e.g., Jira) preferred

Technical Skills

Strong analytical and problem-solving capabilities

Ability to translate business needs into technical solutions

SQL and data modeling expertise

Experience with dashboards and data visualization tools

Knowledge of APIs and system integrations

Understanding of UX/UI principles

Exposure to AI and adaptive learning technologies

Job Skills and Proficiency Level:

behavioralskills

skilltargetproficiencylevelexpected

1

agility

proficient

2

flexibility

proficient

3

innovation

advanced

4

results driven

advanced

5

communication

advanced

6

prioritizationandbalance

advanced

professionalskills

skilltargetproficiencylevelexpected

1

Angular

Advanced

2

HTML

Advanced

3

JavaScript

Advanced

4

JQuery

Advanced

5

DevOps

Intermediate

6

GitLab

Intermediate

7

PHP (Laravel Framework)

Intermediate

8

API Integration

Intermediate

9

UX/UI Design Principles

Intermediate

10

AI & Adaptive Learning Technologies

Intermediate

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.

Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).

Professional Development: training programs and upskilling/re-skilling opportunities.

Career Growth: Internal growth and mobility opportunities within Orange.

Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Reward Programs: Employee Referral Program, Change Maker Awards.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.

Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.