Customer Service Representative

Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.

What you’ll do:

Job Summary

Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job Responsibilities

A. Fulfill order management related activities for distributors

B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)

C. Identify and implement process improvements

D. Maintain daily usage of the Customer 360 tool

E. Change notice management

F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations

G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail

H. Proven analytical and critical thinking skills

I. Ability to constructively manage conflicts and discrepancies towards positive resolution

J. Prioritizing customer demand to assist with improved product flow

K. Work with finance team to resolve customer credit requests

L. Strategic Accounts Management

M. Back Order and Back Log Analysis

N. Correct assignment for other Divisions request

O. Portal webs maintenance

P. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

#LI-KL1

Qualifications:

Education level required

Bachelor degree necessary.

Years and area of experience required

Minimum 1 year customer interaction/support experience

Technical knowledge

Knowledge of CRM software and SAP or VISTA

Strong knowledge of Microsoft Office (word, excel, email, internet)

Strong written and verbal communication skills

Intermediate English proficiency, able to mantain effective business conversations.

Skills:

Soft skills

Drive for results

Makes Decisions & Solves Problems

Demonstrates a Collaborative Style

Promotes and Champions Change

Business Acumen

Pursues personal development

Team work

Additional Information:

Organizational Chart

Supervisor Team Leader, EatonCare Service Center

Functional Manager (if applicable) N/A

Incumbent (if applicable) N/A

Peers (if applicable) N/A

Direct Reports (if applicable) N/A

Indirect/Functional Reports (if applicable) N/A

Dimensions

Scope of Responsibilities: Local, regional, etc.

Completed emails

Back Order control

Expedites

Completed emails

Back Order control

Expedites

Accuaracy / Quality

Record any measurable statistics which the position impacts** N/A

How many employees does this position have responsibility for (span of control)? N/A

List any significant changes to the above dimensions if role is being re-evaluated.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.