Sr. Business Analyst - Business Analysis

Date: Jul 8, 2026

Job Requisition Id: 65416

Location:

Hyderabad, TG, IN Indore, MP, IN, 452001 Pune, IN Bangalore, KA, IN Pune, MH, IN

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YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Business Analysis Professionals in the following areas :

Primary Skills :

5+ years of experience in working and leading teams on logistics, supply chain, or operations support

Expereince in coordinating with customers, stakeholders, end users, carriers and operations contacts.

Strong data entry and data management skills with high attention to detail

Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)

Familiarity with load boards, shipment tracking tools, and reporting dashboards

Hands-on experience working with Transportation Management Systems (TMS) or similar tools

Ability to manage operational workflows, shipment tracking, and load coordination

Good understanding of logistics processes including shipment planning, scheduling, and execution

Strong communication skills (written and verbal) to interact with customers and internal teams

Experience supporting US/UK customers and ability to work in EU/UK time zones

Proactive, self-motivated, and able to work in a fast-paced operational environment

Ability to handle multiple tasks and prioritize effectively

Ability to proactively identify issues and provide resolution or escalation

Experience in exception handling and operational troubleshooting

Good analytical thinking and reporting skills

Ability to conduct basic system/process training for internal/external stakeholders

Knowledge of standard operating procedures (SOP) creation and documentation

Good to Have:

Exposure to EDI concepts and formats such as X12, XML, Flat Files

Knowledge of process improvement methodologies

SAP exposure is a Plus

Responsibilities :

Leading Offshore Team and customer coordination

Support 24X7 on rotational shifts

Support global coverage across all regions

Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System

Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution

Schedule pickup and delivery appointments with customers and receivers

Handle data entry, load creation, and updates within logistics systems

Perform exception management, resolving both standard and knowledge-based issues proactively

Communicate effectively with customers via email and phone, providing timely and professional updates

Facilitate customer calls, provide shipment status updates, and proactively address potential risks

Maintain, document, and improve Standard Operating Procedures (SOPs)

Generate, validate, and distribute operational reports (daily/weekly/monthly)

Perform reconciliation of shipment and operational data across reports and systems

Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution

Support training sessions for customers or internal teams on systems and processes

Identify opportunities for process improvement, cost savings, and efficiency enhancements

Act as a support resource for team members and contribute to overall team performance

Ensure adherence to defined SLAs and operational metrics

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

Flexible work arrangements, Free spirit, and emotional positivity

Agile self-determination, trust, transparency, and open collaboration

All Support needed for the realization of business goals,

Stable employment with a great atmosphere and ethical corporate culture