Trainee Case Manager - Workers Compensation

Job Description:

Are you ready to kickstart a rewarding career in Workers’ Compensation Case Management? If you have experience in customer service, medical administration, or insurance claims - or if you’re a recent graduate in Law, Business, Nursing, Allied Health, or Psychology - we want to hear from you!

About the Role:

As a Trainee Case Manager, you’ll be supported through hands-on training and mentoring to develop skills in managing workers’ compensation claims. You’ll act as a key contact for injured workers, employers, and healthcare providers, helping to coordinate care and facilitate return-to-work plans.

What You’ll Do:

Assist in managing workers’ compensation claims from start to finish

Communicate effectively with injured workers, employers, insurers, and healthcare professionals

Support the coordination of medical and rehabilitation services

Maintain accurate records and documentation

Learn to navigate legal and medical frameworks related to workers’ compensation

Who You Are:

Experienced in customer service, medical administration, or insurance claims, OR a recent graduate in Law, Business, Nursing, Allied Health, or Psychology

Strong communicator with excellent interpersonal skills

Organized, detail-oriented, and able to manage competing priorities

Eager to learn and develop your career in case management

Empathetic with a genuine interest in helping people recover and return to work

Sensitivity to issues related to people with medical, cultural and social needs

Be an Australian Citizen or Permanent Resident

Why Join Us?

Comprehensive training and ongoing support

Opportunity to build a meaningful career with progression pathways

Supportive, team-oriented workplace culture

Competitive salary and benefits package

You will undergo 4 weeks' theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

The life cycle of a claim

Medical treatment types and appropriate management

Payment of medical expenses

Weekly compensation entitlements

Return to work obligations, and how to facilitate early return to work outcomes

The legal side of workers’ compensation

Dealing with challenging conversations

You will spend time working in team developing the below skills;

Arranging medical examinations

Taking a high volume of client and customer calls

Assessing and processing payments to stakeholders

Developing case management strategies

Reviewing and monitoring treatment requests

Liaising with stakeholders (injured workers, employers, and providers)

Further training throughout your first 12 months' will be provided to your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.

About DXC

DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.

DXC Claims Management is part of DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.