Retail Store Manager

RETAIL STORE MANAGER - DOWNTOWN

Job Description

ABOUT US

At DUER we turn fashion into technical apparel for an active lifestyle, because we believe you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, we’ve created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat, DUER enables you to do everything you do in a day – in style.

We’re expanding our retail doors, and are looking for an entrepreneurial Store Manager to bring creativity and leadership to our Calgary - Downtown Mission location! Having a passion for customer service is a must, along with embodying our DUER values of authenticity and adventure.

Reporting to the Area Manager - Canada (AB, MB), the successful candidate will have the opportunity to own and strategize all aspects of store operations, sales, and team development - along with growing our DUER community in the regional market.

WHAT WE’RE LOOKING FOR

Entrepreneurial mindset – looking to do things differently and help build the brand

Natural leader with the ability to develop and inspire a team

Drive to grow the DUER community and our reach, one pant at a time

Results driven leader

Customer Centric

Operational excellence

Highly professional and organized self-starter

Excellent interpersonal and communication skills

Fun and upbeat personality

Embody what it means to be a DUER

Lives the DUER Core Values of Courage, Health + Wellness, Continuous Development, Simplicity and Customer Centricity

CORE RESPONSIBILITIES

STORE OPERATIONS

Strategize, lead, and execute all day to day operations at the DUER Store

Develop, implement, and maintain in-store merchandising plans to the highest standard

Oversee all inventory management processes (product replenishment, back stock maintenance, shipping/receiving, inventory counts, exit strategies)

Strategize and collaborate with Retail HQ to update and implement retail policies and procedures

Manage and optimize all store budget and profitability goals

Prepare and analyze all reports

Own the Omni-Channel experience in-store; Ecomm Order Management, Ship to Home, where applicable

DRIVING SALES

Create and develop monthly, quarterly, and annual strategic plans to drive results

Manage and achieve in-store KPI’s

Lead by example on the sales floor while coaching and developing all team in the moment

CUSTOMER EXPERIENCE

You train and develop a team to ensure that we are giving a world-class customer experience on the sales floor, 100% the time through authentic connection and product knowledge.

You are an internal product knowledge expert and truly live and breathe the DUER brand

COMMUNITY

Community Connector- someone who naturally builds relationships, connecting with other brands and has a knack for executing buzzworthy events that drive excitement and awareness. You know who we need to connect with and where we should be.

You and the team plan, execute, and grow the DUER community through store events and partnerships that elevate the community

You are a brand ambassador in the local community, you are the face of the brand

PEOPLE

You will hire, train, and develop a high performing team that provides world-class experiences through authentic interactions and product

You will own all People Ops functions (HR); Recruiting, Hiring, On-boarding, Team Development, Scheduling, Payroll, and Performance Management

You are a coach first! Your job isn’t to do it all. You believe in teamwork and collaboration. You coach to inspire your team and unleash their potential

NON-NEGOTIABLES

5+ years experience leading teams

2 years in a Store Manager role

Community Connector

People Centric Leader

Entreprenurial Leader, you love a good challenge

Solutions focused

Growth mindset

Passion and track record for developing people

Previous experience in fashion/performance apparel industry - an asset

Benefits

Extended health benefits

Generous employee discounts

Great growth potential

Health + Wellbeing stipend

How We Work

Solutions Focused Leaders; We as a team strive to find solutions for challenges that we face rather than be in complaint. We are solving for the future in mind (what might ‘break’ at a certain volume/store count)

Personal Responsibility; We as a team take personal responsibility for our actions as well as those of our teams and business.

Initiative + Proactive; We take initiative to do things before we are asked, we anticipate what is needed and do it.

Creative; We are creative and think outside of the box to develop our people, drive results and create experiences for our customers.

Take Risk and Fail Fast; We try new things and fail, likely a lot, most importantly we learn from it.

Be Confident; We are confident, if we have an idea, we share it. If we think that there is a better or different way to do something, we share it. We honor our experience and ideas to contribute to the team and organization.

Relentlessly Prioritize; We know that everything cannot be a priority. We know what we are saying “yes” to and what we are saying “no” to.

Customer Focused; We make decisions with the customer in mind, always. We have two customers, external customers as well as internal employees.

People First, Always; We lead with both our customers and employees in mind, always.

We are Honest; even when it’s hard, we do the right thing, which is likely never the easy thing. Because clear is kind.

#rp

Pay: $55,000.00-$67,000.00 per year

Benefits:

Extended health care

Paid time off

Store discount

Work Location: In person