Business Travel Consultant

Kensington delivers the world's most personal travel experiences. We bring to life each client's desire to travel in a way that's tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

To learn more about Kensington, visit kensingtontours.com.

The Corporate Travel Consultant is responsible for managing end-to-end travel arrangements for corporate clients, ensuring a seamless, cost-effective, and high-quality travel experience. This role requires strong attention to detail, excellent customer service skills, and the ability to operate within client travel policies while adapting to changing travel needs.

Key Responsibilities

Book and manage domestic and international travel, including flights, hotels, ground transportation, and ancillary services

Provide proactive, high-touch service to corporate travelers, executives, and travel arrangers

Ensure all bookings comply with client travel policies, preferred suppliers, and negotiated rates

Handle changes, cancellations, and disruptions efficiently, including after-hours or urgent requests when required

Monitor traveler itineraries and provide real-time support for delays, cancellations, or emergencies

Accurately document all transactions and client communications in the designated systems

Collaborate with internal teams and suppliers to resolve issues and improve service delivery

Identify cost-saving opportunities and recommend alternatives when appropriate

Maintain knowledge of industry trends, airline rules, visa requirements, and global travel restrictions

Meet individual and team performance targets for sales, revenue, and productivity as defined by leadership

Willing to take on other duties as necessary and act as a floater to support other teams when needed

Required Qualifications

Minimum 5+ years of experience in corporate travel management

Excellent verbal and written communication skills

Proficiency with Global Distribution Systems (GDS). Preferably Sabre.

Strong understanding of corporate travel policies and negotiated programs

High level of accuracy and attention to detail

Ability to work independently in a remote/outsourced environment

Strong problem-solving skills and ability to handle high-pressure situations

Ability to thrive in a fast-paced environment, multi-tasking effectively across phones, email, and group chats/shared inboxes

Preferred Qualifications

Experience supporting high-volume or VIP corporate accounts

Familiarity with online booking tools (e.g., Concur, Deem), Smartsheets, Excel, etc.

Knowledge of international travel requirements, visas, and documentation

Bi-lingual French capabilities are a plus

Key Competencies

Customer-focused mindset with a service-first approach

Strong organizational and time management skills

Adaptability and ability to manage shifting priorities

Professionalism and discretion when handling sensitive client information

Strong team player who contributes to a collaborative, supportive team culture and camaraderie

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation range for this position is: $50,000 plus commission

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.