Associate Product Manager

Description

Key Responsibilities:

Build and maintain strong relationships with clients, institutions, administrators, and users to ensure a seamless platform experience

Drive client onboarding and ensure stakeholders understand platform workflows, features, and best practices.

Conduct regular check-ins, follow-ups, and review meetings to monitor engagement, adoption, and client satisfaction.

Act as the primary point of contact for client queries, concerns, and support requirements.

Gather client feedback, feature requests, and user insights, and collaborate with internal teams to improve the platform experience.

Work closely with Product, Technology, Operations, Marketing, and Leadership teams to ensure successful client outcomes.

Monitor client health, engagement metrics, and adoption trends to identify opportunities for improvement and growth.

Track, prioritize, and coordinate resolution of client issues and ongoing requests.

Assist in planning and conducting product demonstrations, onboarding sessions, training workshops, and platform walkthroughs.

Prepare client success reports, engagement summaries, feedback analyses, and periodic account updates.

Identify opportunities to improve user engagement, retention, and platform utilization.

Support strategic initiatives focused on client satisfaction, renewals, partnerships, and long-term relationship management.

Eligibility

Requirements:

Excellent verbal and written communication skills.

Strong stakeholder management and relationship building abilities.

Experience or strong interest in client success, account management, customer support, or customer experience roles.

Ability to understand client needs and effectively communicate them to cross-functional teams.

Strong organizational, coordination, and follow-up skills.

Problem-solving mindset with the ability to handle multiple priorities.

Comfortable working with digital products, SaaS platforms, or technology driven solutions.

Data-driven approach to tracking client engagement and success metrics.

Proactive, detail-oriented, and customer centric attitude.

Interest in technology, education, upskilling, AI, and product led environments.

What You'll Gain:

Hands on experience in client success, customer engagement, and product operations.

Exposure to enterprise clients, institutions, and large scale platform adoption initiatives.

Opportunity to work closely with Product, Technology, Operations, and Marketing teams.

Practical learning in customer lifecycle management, retention strategies, and stakeholder communication.

Experience in a fast growing technology and product driven environment.

Opportunities for career growth into Client Success Management, Account Management, Product Operations, or Customer Experience roles.

Flexible and collaborative work environment.

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule

Paid sick time

Paid time off

Work from home

Work Location: Hybrid remote in Mapuca, Goa (Mapuca)