Client Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As a Client Manager, you'll play a key role in managing and developing client relationships, ensuring our clients receive an exceptional service experience and maximum value from their partnership with Gallagher Bassett. Acting as the link between clients and operational teams, you'll build strong relationships, lead client meetings and presentations, and use data and insights to support service performance discussions.

This is a highly visible, client-facing role suited to someone who enjoys building trusted relationships, presenting to stakeholders, and identifying opportunities to enhance the client experience. You'll work closely with colleagues across Client Services, Operations, and Business Development, helping to drive client retention, growth, and service excellence.

The role offers autonomy, variety, and exposure to a diverse range of clients, with regular travel across the Midlands and London. It's an excellent opportunity for someone with client relationship management experience within insurance, claims, or a related sector who is looking to further develop their career within a growing and evolving business.

How you'll make an impact

Manage and develop a portfolio of client relationships, ensuring high levels of service and client satisfaction.

Act as the primary point of contact for assigned clients, building strong and trusted relationships.

Lead client meetings, service reviews, presentations, and performance discussions.

Collaborate with operational teams to ensure client requirements are understood and delivered effectively.

Analyse and interpret reporting, MI, and performance data to provide meaningful insights and recommendations to clients.

Identify opportunities to strengthen client relationships and support account growth through additional services and solutions.

Support client retention activities and contribute to the achievement of business growth objectives.

Maintain accurate client records and ensure data integrity within Salesforce and other systems.

Support audits, governance activities, and contractual service delivery requirements.

Build strong internal relationships across Operations, Business Development, and Client Services teams.

Keep up to date with industry developments, market trends, and client-specific challenges.

Represent Gallagher Bassett professionally at client meetings, networking events, and industry engagements.

Contribute to continuous improvement initiatives and support wider Client Services projects when required.

About You

Essential

Client relationship or account management experience within insurance, claims, TPA, broking, or a related industry.

Strong communication, presentation, and stakeholder management skills.

Experience analysing and presenting performance data and MI.

Commercial awareness and a client-focused mindset.

Proficient in Microsoft PowerPoint and Excel.

Full UK driving licence and willingness to travel.

Eligible to work in the UK.

Claims experience within Motor, Property, or Casualty, ideally in a TPA environment (desirable).

Personal Attributes

Confident, relationship-focused, and professional.

Strong presentation and networking skills.

Organised, proactive, and able to work independently.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days

Defined contribution pension scheme, which Gallagher will also contribute to

Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x

Income protection, we’ll cover up to 50% of your annual income, with options to top up

Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year

Employee Stock Purchase plan, offering company shares at a discount

Share incentive plan, HMRC approved, tax effective, stock purchase plan

Critical illness cover

Discounted gym membership, with over 3,000 gyms nationally

Season ticket loan

Access to a discounted voucher portal to save money on your weekly shop or next big purchase

Emergency back-up family care

And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.