Solution Engineer

Job Title: Solution Engineer SMA

Location: Dublin

Team: Sales – SMB

Role Type: Full Time

Reports To: Team Lead

About The Role

We’re looking for a highly skilled Solution Engineer to partner with our sales and customer teams to deliver exceptional technical guidance throughout the buying and onboarding journey.

In this role, you’ll support SMB and API sales cycles by running technical discovery sessions, designing integration approaches, addressing security and compliance questions, and ensuring customers clearly understand how to configure and deploy our AI solutions.

You will act as the technical expert in the room translating business requirements into solution architecture, advising on best practices, and helping remove technical blockers that accelerate customer adoption. If you thrive at the intersection of technology, customer engagement, and problem-solving, this is the role for you.

Responsibilities

Pre-Sales Technical Expertise

Support sales teams in customer calls by leading technical discovery, clarifying integration needs, API usage requirements, and system dependencies.

Translate customer goals and workflows into recommended architecture patterns, configuration options, and implementation approaches.

Deliver demos, walkthroughs, and light proofs of concept that showcase technical capabilities and address customer-specific use cases.

Provide guidance on API integration (authentication, rate limits, endpoints, performance considerations, data flow design).

Security & Compliance Support

Lead conversations around security posture, including data handling, encryption, authentication, access control, and compliance standards.

Respond to customer security questionnaires and assist with risk assessments, with support from internal security teams as needed.

Communicate how the platform aligns with enterprise-grade security practices and regulatory requirements.

Solution Design & Consultation

Partner with sales, product, and engineering to shape solution proposals that align with technical feasibility and customer value.

Document recommended architectures, configuration steps, and onboarding plans.

Identify potential technical blockers early and provide mitigation strategies.

Cross-Functional Collaboration

Work closely with Product and Engineering teams to escalate technical issues, influence roadmap, and share customer insights.

Support Customer Success teams during the early post-sale phase to ensure smooth technical handoff and implementation readiness.

Contribute to internal knowledge bases, FAQs, and solution playbooks to scale repeatable technical motions.

Qualifications

Required

3+ years in a Solution Consultant, Sales Engineer, Solution Architect, Technical Account Manager, or similar pre-sales technical role.

Strong understanding of API concepts, including RESTful design, authentication patterns, integration workflow design, and common error-handling practices.

Ability to run technical discovery and translate customer requirements into integration architecture.

Competence in discussing security practices (encryption, data residency, identity/access management, network controls).

Comfortable engaging with both technical and non-technical stakeholders; excellent communication and explanation skills.

Hands-on familiarity with SaaS platforms, cloud technologies, or AI/ML-driven solutions.

Ability to create architectural diagrams, solution documentation, or configuration guidelines.

Preferred

Experience supporting AI, API-first, or developer-centric products.

Familiarity with scripting, JSON payloads, or light troubleshooting (not a full coding role, but technical literacy expected).

Knowledge of SOC2, ISO 27001, GDPR, and enterprise security standards.

Background working with SMBs or high-velocity sales teams.