Hotel Services Manager, Holiday Inn Werribee

Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You'll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Key Accountabilities

People

Develop programmes and initiatives to increase team engagement that are aligned with the hotel's service philosophy.

Develop, implement and monitor team member succession planning to ensure future bench strength.

Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

Oversee HR related actions in accordance with company rules and policies.

Guest Experience

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.

Drive improvement in guest satisfaction goals.

Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.

Speak to guests - ask for their feedback and build relationships.

Financial

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.

Analyse financials to drive revenues, future profitability and maximum return on investment.

Use distribution channels and technology platforms to drive revenue and maximise market share.

Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.

Responsible Business

Ensure a safe and secure environment for guests, colleagues and hotel assets.

Act as public relations representative to raise awareness of hotel and brand in local community.

Drive team member involvement in community organisations, activities and businesses.

Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint.

Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.

Five to ten years' of prior hotel management experience, or equivalent combination of education and experience.

Experience required may vary based on size and complexity of operation.

Must speak fluent English.

Other languages preferred.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.