Sales Operations Associate, Region Italy (1 year fixed-term contract)

Ref#: W179861

Department: Sales & Customer Support

City: Casalecchio di Reno

State/Province: Bologna

Location: Italy

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

We are looking for a detail-oriented and proactive Wholesale Sales Operations Associate to support our Region Italy business. This role is critical in ensuring seamless order management, fulfilment, reorders, and returns processes, while delivering best-in-class service to our wholesale partners.

The ideal candidate combines strong operational execution with a continuous improvement mindset, and demonstrates experience in adopting and leveraging digital tools.

Success in this role requires a strong ability to collaborate cross-functionally across Sales, Supply Chain, Finance and other corporate functions, as well as a positive, can-do attitude to navigate complexity and drive solutions.

Essential Duties & Responsibilities

Order Management & Fulfilment

Manage end-to-end Prebook order lifecycle, from Order confirmation to delivery and invoicing

Monitor order status, ensuring accurate and timely fulfilment aligned with agreed delivery windows

Partner with credit, sales, logistics and Geneva corporate functions to resolve fulfilment issues

Process and monitor reorders in collaboration with Sales Team

Handle refusals, returns, credit notes, and claims in a timely and accurate manner

Ensure compliance with company policies and wholesale agreement

Act as a key operational contact for wholesale clients and internal stakeholders

Delivery best in class customer service to our wholesale clients

Systems & Process Optimization

Actively contribute to the adoption and optimisation of new tools, systems, and processes

Identify inefficiencies and propose improvements and automation

Adopt a positive attitude in every circumstances. Work in a team-oriented manner

Experience, Skills, and Knowledge

Experience

2–5 years in Sales Operations, Customer Service, or Wholesale Operations, ideally within fashion or consumer goods industry

Proven experience managing order fulfilment, reorders, and returns workflows

Familiarity with ERP systems (experience with SAP S/4HANA is a strong plus)

Experience in system migrations or digital transformation projects would be a plus

Technical & Functional Skills

Strong understanding of order-to-cash processes

High proficiency in Excel and reporting tools

Experience with digital tools adoption and process transformation

Ability to manage large datasets with strong attention to detail

Basic knowledge or interest in Artificial Intelligence applications

Soft Skills

Excellent organizational and prioritization skills

Strong problem-solving mindset with a proactive approach

Effective communication and stakeholder management skills

Ability to work in a fast-paced, deadline-driven environment

Team player with a continuous improvement mindset

Languages

Italian: Native or fluent

English: Fluent (spoken and written)

Starting base salary equal to €29,100 (full-time). Once the successful candidate is selected, the salary offer will be based on objective and gender-neutral criteria such as experience, skills, responsibilities, and location.

Contractual level: CCNL Commercio – Level 4

Target Bonus: The role is eligible for a discretionary bonus. Any payout will be subject to the achievement of specific performance metrics and will be determined in accordance with the applicable bonus plan rules.

Meal Vouchers: €8.65/day per worked day of at least 6 hours.