Quality Assurance Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

The Quality Assurance Supervisor is an essential member of the Learning & Development team dedicated to driving service excellence and supporting the Four Seasons culture.

Partner with departmental leaders to identify training needs and opportunities for service improvement.

Observe and enforce Forbes service standards.

Review quality metrics and data, including Glitches, LQA, Forbes, Coyle, AAA, GES scores, and Standards Testing to support training initiatives.

Observe resort services and provide coaching and feedback to managers and employees.

Support front-of-house teams in preparing for audits and maintaining brand standards.

Maintain Service Training Manuals and ensure new hire training checklists are completed.

Support the Certified Departmental Trainer program by training, coaching, and developing departmental trainers.

Assist with the large scale trainings, including facilitation, material preparations, sending invites, and planning with both attendees and facilitators.

Coordinate and support service quality campaigns, training programs, and employee initiatives.

Organize training logistics, including scheduling, materials, facilitator communication, and meeting coordination.

Track all employee specialized training certifications including, CPR, TIPS, ServSafe, Ethics & safety, Etc maintaining accurate certification records.

Maintain training records in FS Learning, prepare reports, and support Learning & Development programs as needed.

Analyze operational data, secret shopper reports, and performance metrics to identify training opportunities and recommend solutions.

Preferred Qualifications

Candidates must have excellent personal presentation, communication, and interpersonal skills.

Flexible schedule with the ability to work days, evenings, and occasional weekends, as business needs require.

A Hospitality or Hotel Management degree or related area is preferred.

Applicants should have a minimum of two years of operational hospitality experience, with previous luxury hospitality experience preferred.

Experience in public speaking, delivering training, and coaching employees is required

Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment.

Proficiency with Microsoft application, learning management systems and reporting tools.

Must demonstrate professionalism, integrity, and the ability to maintain strict confidentiality

Must be able to stand and walk up to 8 hours.

Ability to push pull and lift up to 40 pounds.

Successful candidate must possess legal work authorization in the United States.

Benefits!

Discounted housing available

Employee Travel Program!

Medical, dental and vision insurance for you and your family

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Discounted/transferable ski passes

Free ski storage

We look forward to receiving your application