Sales Support Manager

Job Title: Sales Support Manager

Location: Sterling, VA

Work Arrangement: Onsite

Employment Type: Full-Time

Compensation: $65,000 annually

About the Role

We are seeking an experienced Sales Support Manager to lead and improve the sales support function for a growing food manufacturing organization in Sterling, VA. This is a strong opportunity for a detail-oriented sales operations professional who enjoys managing teams, improving processes, supporting sales growth, and working cross-functionally with business leaders.

The successful candidate will oversee sales support operations, pricing administration, customer data management, reporting, and coordination across multiple departments. This role is ideal for someone with strong analytical skills, leadership experience, and the ability to improve workflows while maintaining excellent internal and external customer service.

Key Responsibilities

Sales Operations & Process Management

Manage pricing setup, pricing maintenance, and contract administration processes

Maintain customer classifications, price groups, pricing requests, and sales-related data in CRM and ERP systems

Update, review, and maintain customer pricing structures across multiple platforms

Identify and implement process improvements to reduce errors and improve efficiency

Monitor competitor activity and provide recommendations related to pricing and product positioning

Support sales teams with accurate data, documentation, and operational guidance

Reporting & Analytics

Prepare customer sales reports, forecasts, budgets, and performance summaries

Generate and analyze sales KPI reports and business metrics

Gather and consolidate data from multiple systems to support decision-making

Create ad hoc reports and analyses for management as needed

Provide actionable insights to improve sales performance and operational efficiency

Cross-Functional Collaboration

Partner with Sales, Logistics, Planning, Quality Assurance, Operations, Human Resources, Finance, and Product Development teams

Coordinate with internal departments to improve customer service and business processes

Provide escalation support for operational issues affecting sales support functions

Support multiple sales channels through effective communication and coordination

Team Leadership

Manage and mentor a Sales Support team of approximately 5–10 employees

Oversee team schedules, priorities, and workload distribution

Establish team goals, service standards, and performance expectations

Train team members on SOPs, company policies, and best practices

Conduct performance reviews and identify opportunities for team development

Ensure compliance with company policies, procedures, and service standards

Meetings & Communication

Attend quarterly and annual sales meetings

Communicate effectively with customers, internal teams, and leadership

Analyze sales team needs and coordinate appropriate support activities

Maintain a professional, responsive, and customer-focused approach

Required Qualifications

3–5 years of progressive experience in Sales Support, Sales Operations, or a related role

1–2 years of experience managing a team of 5–10 employees

Experience supporting multiple sales channels and customer-facing teams

Bachelor’s degree in Business Administration or a related field

Advanced proficiency with Microsoft Office 365, especially Excel

Experience working with CRM and ERP systems

Ability to create reports, forecasts, and business analyses

Strong analytical, organizational, and problem-solving skills

Excellent verbal and written communication skills

Strong attention to detail and ability to manage competing priorities

Customer-focused mindset with strong relationship-building skills

Ability to work effectively with stakeholders at all organizational levels

Preferred Qualifications

Experience in food manufacturing, foodservice, consumer products, or a related industry

Knowledge of sales operations best practices

Experience with pricing management processes

Experience supporting large customer accounts or complex sales organizations

Compensation & Benefits

Competitive salary of $65,000 annually

Comprehensive benefits program

Opportunity to lead and develop a growing sales support team

Exposure to cross-functional business operations and leadership teams

Collaborative and fast-paced work environment

Professional growth and advancement opportunities

Why Apply?

This is an excellent opportunity for a Sales Support Manager who wants to take ownership of a key business function, lead a team, improve processes, and support sales operations within a growing manufacturing environment. You will work closely with leadership and cross-functional teams while helping drive operational excellence and customer satisfaction.

Apply today with your updated resume to be considered for this Sales Support Manager opportunity in Sterling, VA.