Partner Success Manager

Job Summary

We're looking for a relationship-driven Partner Success Manager to serve as the primary contact for our sober living and community partners. If you enjoy building relationships, solving problems, coordinating projects This role offers an exciting opportunity to lead partner engagement initiatives within a fast-paced, innovative environment.

The Partner Success Manager is responsible for building, maintaining, and growing relationships with Achieve Whole Recovery’s sober living partners and community referral partners. This individual serves as the primary point of contact for partner organizations, ensuring they receive exceptional service, timely support, and the resources needed to successfully utilize AWR’s programs and services.

This role is responsible for the overall partner experience; from onboarding new houses and coaches to resolving operational issues, educating partners on available services, and driving long-term partner satisfaction and retention. The Partner Success Manager acts as the voice of the partner internally while collaborating with clinical, operations, billing, and leadership teams to ensure seamless service delivery.

Responsibilities

Build and maintain strong relationships with assigned partner organizations.

Lead onboarding and implementation for new sober living partners.

Coordinate partner setup, training, and operational support.

Serve as the primary contact for partner questions, concerns, and issue resolution.

Collaborate with Clinical, Operations, Billing, and Leadership teams to ensure seamless service delivery.

Conduct regular partner check-ins to improve satisfaction and retention.

Identify opportunities to partner engagement and utilization of AWR services.

Represent AWR with professionalism, responsiveness, and accountability.

Requirements

2+ years of experience in healthcare operations, customer success, partner account management, behavioral health, and client services.

Exceptional communication and relationship building skills.

Strong organizational and problem-solving abilities.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency with Microsoft Office and Teams.

Valid driver's license and reliable transportation for occasional local travel.

Preferred

Experience in behavioral health, addiction treatment, sober living, or healthcare operations.

Knowledge of Medication Assisted Treatment (MAT) and community-based recovery services.

Bachelor’s degree or equivalent professional experience

What Success Looks Like

You'll thrive in this role if you:

Build trusted, long-term partner relationships.

Take ownership of issues from start to resolution.

Deliver exceptional onboarding experiences.

Improve partner satisfaction, engagement, and retention.

Work collaboratively across departments to support our mission.

Why Join Achieve Whole Recovery?

At AWR, you'll be part of a mission-driven team committed to changing lives through compassion, innovation, and exceptional care. Every partnership you strengthen helps access to recovery services across Colorado.

Pay: $65,000.00 - $70,000.00 per year

Benefits:

401(k) matching

Health insurance

Paid time off

Professional development assistance

Work Location: In person