Field Account Representative, Customer Support, Nashville TN

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Health Systems, Field Account Representative

Preferred candidates must currently reside within 1 hour of downtown Nashville, TN. South of downtown Nashville is best to effectively support local customer sites. This is essential to ensure timely, in-person service and responsiveness to customer needs. Relocation is not provided for this role.

The Health Systems Field Account Representative serves as the face of McKesson at assigned customer locations. This is not a sales role - it is a hands-on, field-based customer support position focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being on-site for shipments, assisting with onboarding, troubleshooting issues, and ensuring timely follow-up on all customer needs.

Success in this role requires a strong sense of urgency, accountability, and professionalism, particularly when resolving challenges in real-time with customers.

Work Environment & Travel

Field-based role with frequent local travel (3–4 days per week)

Travel primarily within assigned territory; minimal overnight travel

Significant time spent driving and at customer locations

Home office when not in the field

Compensation:

Base: $73,000

Annual Incentive 5%: $3,650

Total Target: $76,650

Auto Program: Company Vehicle or Monthly Allowance of $668

Additional Benefits Include: 16 Days PTO, 12 Paid Holidays, Company Matched 401K, Health Benefits available the 1st of the month after starting

Key Responsibilities

Customer-Facing Field Support

Serve as the primary on-site representative for McKesson at customer locations

Build strong, professional relationships as a trusted partner and problem solver

Maintain composure and professionalism when addressing customer concerns or service issues

Onboarding & Implementation

Support new customer onboarding, including:

Assisting with initial setup and ordering processes

Being physically present during early shipments and go-live activities

May assist with unboxing and basic setup of equipment/supplies when needed to ensure a smooth start

Shipment Oversight & Issue Resolution

Be on-site to oversee shipment arrivals and validate order accuracy

Identify and resolve discrepancies, including:

Missing items

Damaged shipments

Backorders

Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly

Account Management & Service Execution

Execute service visits at assigned health system customer locations

Reinforce the McKesson value proposition to local stakeholders

Support implementation of contract expectations, account plans, and customer-specific strategies

Drive customer satisfaction through:

Service level performance

Responsiveness

Reliability and follow-through

Product & Utilization Support

Introduce new products as driven by formulary changes and product conversions

Educate customer staff on ordering systems and product usage

Support alignment to formulary adherence and utilization goals

Operational Excellence

Demonstrate a high sense of urgency:

Rapid follow-up on customer requests

Proactive communication on delays or issues

Collaborate cross-functionally with internal teams, including:

Warehouse/logistics

Sales leadership

Field Vice President

Minimum Requirements

Bachelor’s degree or equivalent experience preferred

Minimum 2+ years of relevant experience (customer-facing, operations, or field support)

Valid Diver’s License: 7 year Motor Vehicle Report completed during pre-employment

Critical Preferred Skills

2+ years of customer facing, operations, or field support

Proven successful in providing a hands-on, solution-oriented approach

Ability to remain professional and composed in high-pressure situations

Demonstrated urgency and responsiveness - understands that follow-up must be timely and proactive

Excellent communication and relationship-building skills

Ability to problem solve in real time, often on-site with customers

Comfortable working independently in a field-based environment

Strong organizational skills with attention to detail

Proficiency in MS Office and familiarity with ordering/technology systems

Additional Preferred Qualifications

Experience in medical, healthcare, or distribution environments

Familiarity with supply chain, logistics, or inventory processes

Experience supporting customer onboarding or implementation activities

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Our Base Pay Range for this position

$51,700 - $86,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

Join us at McKesson!

Benefits

Coverage you can rely on

Medical, Dental, and Vision

Health Spending Accounts

Flexible Spending Accounts

Benefits that go beyond your base pay

401(k) (U.S.)

Pension (Canada)

Employee Stock Purchase Plan

Support for total well-being

Mental Health Programs

Flexible Schedules

Paid Time Off

Wellness Program

Education Reimbursement

Volunteer Opportunities

Flexible Work Environment

A culture powered by belonging

By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare - connecting the right talent to the right roles to solve our most critical challenges.