Task Force Rooms Operations Manager

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

We are hiring a Task Force Rooms Operations Manager based out of our corporate headquarters in Merrillville, Indiana. This is a travel-based hotel operations leadership role - not a permanent single-property assignment - designed for an experienced rooms operations professional who thrives on variety, adaptability, and making an immediate impact at properties across the White Lodging portfolio. As a task force hotel manager, you will be deployed on a temporary basis to serve as a dependable rooms division leader covering front office and housekeeping leadership vacancies, leading Property Management System (PMS) rollouts and brand conversions, and supporting new hotel openings, acquisitions, and property transitions across a portfolio of 60+ premium hotels nationwide. This role may require up to 100% travel.

If you're a Rooms Operations Manager, Front Office Manager, Hotel Operations Manager, or experienced rooms division leader who is energized by new challenges, comfortable leading in unfamiliar environments, and ready for a high-impact corporate task force role in the hotel industry, this is a rare and distinctive opportunity with one of the country's most respected hotel management companies. Candidates searching for hotel task force manager jobs, traveling hotel manager roles, or rooms operations leadership positions based in the Chicago metro area or Merrillville, Indiana are encouraged to apply.

What You'll Do

Lead Property Management System (PMS) rollouts and brand conversions at assigned hotels across the White Lodging portfolio - executing a standardized implementation process and setting a consistent standard across all properties

Provide interim rooms division leadership coverage for Front Office and Housekeeping department-head vacancies and leaves of absence - stabilizing the team and upholding service standards until a permanent leader is in place

Support new hotel openings, acquisitions, and property transitions with on-site rooms operations leadership - serving as a dependable point of operational continuity during critical hotel milestones

Deliver remote training and change-management support to properties between on-site task force assignments - maintaining momentum and standards across the portfolio

Deploy to properties requiring turnaround support or red-zone visits as directed by Corporate Rooms Operations - assessing needs quickly and executing solutions with urgency and professionalism

Provide the highest quality of guest service at all times and ensure all associates at assigned properties do the same - running the Perfect Shift and upholding all White Lodging Way standards and expectations

Carry out supervisory duties across all Rooms division departments under the Rooms Operations Manager - including Front Desk, Housekeeping, and related functions - at each assigned property

Interpret company policies and maintain a safe work environment by enforcing safety programs, job safety analysis, and safe working procedures at all assigned locations

Coach, counsel, and motivate associates - reinforcing positive behaviors, correcting issues, and helping resolve day-to-day operational challenges at each assigned hotel

Monitor service trends and guest feedback - including surveys, satisfaction reports, online reviews, comment cards, and service-recovery and defect tracking - to keep service standards on target across all task force assignments

Resolve guest issues to full satisfaction and empower associates at assigned properties to handle guest questions and complaints directly and confidently

Recognize associates for demonstrating outstanding service initiative with guests and fellow team members

Coordinate implementation of service strategies at the hotel level - ensuring alignment with the White Lodging Services Pledge and each brand's service strategy

Ensure all hotel equipment is maintained in accordance with service standards and that outages are reported and resolved in a timely manner

Ensure effective ongoing training and development plans are in effect at assigned properties - particularly regarding the effective use of all confidential systems and PMS platforms

Ensure full compliance with all White Lodging SOPs, brand procedures, and operational standards at every assigned hotel

Adhere to all safety standards, brand audits, and White Lodging work rules, procedures, and policies - including those contained in the associate handbook

Perform other managerial and hands-on duties as assigned; must be available to work flexible hours and be on call 24 hours a day in the event of an emergency

Work nights, weekends, and holidays as the needs of a 24-hour hotel task force role require

What You'll Bring

Proven rooms operations leadership experience as a Rooms Operations Manager, Front Office Manager, Hotel Operations Manager, or comparable rooms division leader - required; multi-property, task force, or opening team experience strongly preferred

Demonstrated ability to lead Front Office and Housekeeping teams in a fast-paced, high-volume hotel environment - with the adaptability to step into new properties and make an immediate operational impact

Experience with Property Management System (PMS) implementations, brand conversions, or hotel opening and acquisition support - a significant advantage for this task force role

Deep knowledge of rooms division operations, White Lodging Way standards, brand service strategies, and hotel SOP compliance

Strong coaching, counseling, and associate development skills - with the ability to stabilize and inspire a hotel team quickly and effectively in a task force environment

Excellent guest service, problem-solving, and service recovery skills - you resolve issues with urgency, professionalism, and genuine care for the guest experience

Core competencies: Job Knowledge, Flexibility and Adaptability, Quality of Work, Perseverance, Organization Skills, Guest Focus, Reliability, Judgment and Problem Solving, Motivation, and Cooperation and Teamwork

Minimum 2-year college degree or equivalent hotel operations work experience - required

Full travel availability - this role may require up to 100% travel across the White Lodging hotel portfolio nationwide; candidates must be comfortable with an extended travel-based lifestyle

Physical ability to lift and carry up to 10 lbs. regularly and up to 50 lbs. occasionally with assistance; ability to stand, sit, walk, reach, and move for extended periods throughout each assignment

What You Can Look Forward To

Unlimited employee referral bonuses

401(k) with company match

Vacation and Paid time off (PTO) with rollover

Complimentary wellness tools

Leadership development & tuition reimbursement

Discounts on hotel rooms, dining, and travel

Exposure to 60+ premium hotel properties and brands across the U.S.

Accelerated career development through multi-property, multi-brand operational leadership experience

Full-time associates also receive:

Medical, dental, and vision insurance - starting day 1

Life and disability insurance

Paid parental leave

Employee Assistance Program (EAP)