Disruption Designer

Overview:

Contributions:

Responsibilities

Participate in all aspects of discovery to understand client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives

Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance

Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement

Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers

Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement

Develop, deploy, and measure key performance indicators for transformation and adoption

Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment

Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations

Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications:

Ability to obtain a U.S. government Public Trust Security Clearance

Bachelor's degree and 5+ years of experience

4+ years of experience in change management and well-versed in change management best practices and models

Demonstrated experience in current state assessments, future state visioning and communication planning

Demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans

A natural curiosity for solving problems coupled with strong analytical skills

A collaborative nature with excellent written communication and presentation skills

Experience working in a project-based environment

Bonus Points

Previous work experience in or with the federal government

Previous work experience as a consultant

Experience in Human-Centered Design / Customer Experience Design

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects

Experience working within an Agile delivery framework including writing user stories and story pointing

About steampunk:

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.