Senior UX Researcher

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Pet Place is a subsidiary of Doubtless. Pet Place is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Job Summary:

Pet Place is seeking a Senior UX Researcher who will report to the Manager of User Experience. This role is essential in shaping product strategy through deep user insights and delivering intuitive, engaging, and user-centered digital experiences.

This role is primarily research-focused, with an emphasis on driving product decisions through insights, while using design as a tool to communicate and validate ideas.

The Senior UX Researcher will lead end-to-end research initiatives, synthesize findings into actionable recommendations, and partner closely with product, design, and engineering to inform PetPlace’s growing suite of digital products.

The ideal candidate has at least 5 years of experience in UX research or a related field, a strong portfolio demonstrating impactful research, and a passion for uncovering user needs and translating insights into meaningful product outcomes.

Job Location: Remote – USA

Main Responsibilities:

Research Strategy & Execution: Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies) aligned to product and business goals, using appropriate qualitative and quantitative methods

Insight Generation & Storytelling: Synthesize research findings into clear, actionable insights and deliver compelling artifacts (reports, presentations, journey maps) that drive decision-making

Product & Stakeholder Influence: Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations

Research Operations & Impact Scaling: Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights

Concepting & Validation: Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses

Advocacy: Champion a user-centered mindset and promote research-driven decision-making across the organization

Basic Qualifications:

Bachelor’s or Master’s degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field

5+ years of professional experience in UX research or a related discipline

Strong portfolio demonstrating end-to-end research and measurable impact on product decisions

Experience combining qualitative and quantitative data to inform decisions

Ability to translate complex findings into clear, actionable insights

Experience owning research that influenced product direction or measurable business outcomes

Strong communication, storytelling, and stakeholder management skills

Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.

Working knowledge of analytics tools such as Google Analytics

Exposure to A/B testing and experimentation frameworks

Proficiency with research and prototyping tools such as Figma and Figjam

Preferred Qualifications:

Strong communication and interpersonal skills.

Experience in e-commerce, pet services, or health-related digital platforms

Familiarity with accessibility and inclusive research practices

Experience working in Agile product environments

Exposure to SQL or collaboration with data/analytics teams

Interview Technology Notice:

Text Messaging Notice:

If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

Comprehensive full medical, dental and vision Insurance

Basic Life Insurance at no cost to the employee

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Paid time off to volunteer at nonprofit organizations

Pet friendly office environment

Commuter Benefits

Group Pet Insurance

On the job training and skills development

Employee Assistance Program (EAP)

Interview Technology Notice:

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.

Text Messaging Notice:

If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.

You may opt out of text communications at any time by replying “STOP.”