Service Delivery, Client Mgmt, Project Manager

Must Have Technical/Functional Skills

Role-Specific Skills

Client Relationship Management: Proven ability to build and maintain strong, trust-based relationships

with key client stakeholders.

Cybersecurity Service Knowledge: In-depth understanding of Cybersecurity Incident Detection &

Response services, including their operational aspects and value proposition.

Communication & Presentation Skills: Exceptional verbal and written communication, including

incident communication, executive reporting, and presentation delivery for QBRs.

Reporting & Data Analysis: Proficiency in interpreting operational data and service health metrics to

create meaningful reports and insights for clients.

Compliance & Regulatory Understanding: Knowledge of relevant cybersecurity compliance

frameworks (e.g., FedRAMP, DoD IL) and audit requirements.

SLA/SLO Management: Expertise in monitoring, reporting on, and ensuring adherence to

Service Level Agreements (SLAs) and Service Level Objectives (SLOs).

Escalation Management: Skilled in effectively managing and resolving client escalations,

ensuring timely resolution and client satisfaction.

Service Improvement Methodologies: Familiarity with continuous service improvement frameworks

and practices to drive enhanced client experience.

Cross-Functional Coordination: Ability to effectively collaborate with internal teams (e.g., SOC,

engineering, compliance) to meet client needs and resolve issues.

Customer Satisfaction Measurement: Experience in utilizing and interpreting customer feedback

mechanisms (e.g., CSAT, NPS) to gauge and improve satisfaction.

Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains.

Professional Attributes

Excellent analytical and problem-solving skills.

Ability to translate business questions into data-driven insights.

Strong communication and stakeholder engagement skills.

Ability to work independently and manage multiple priorities.

Roles & Responsibilities

Act as a primary customer liaison for Cybersecurity Incident Detection & Response Services.

Own client commun ication, engagement/onboarding, escalations, operational reporting, and

service health dashboards.

Ensure adherence to FedRAMP/DoD IL standards, audit readiness, SLA/SLO alignment, and

cross-functional coordination.

Drive customer satisfaction, quarterly business reviews (QBRs), and continuous service improvement initiatives.

Salary Range: $82,000 - $130000 a year

#LI-CM2

Location

Sunnyvale, CA

Job Function

TECHNOLOGY

Role

Project Manager

Job Id

420888

Desired Skills

Project Management

Salary Range

$82,000-$130,000 a year