Latin America Regional Customs Manager

Job Description Summary

As the Latin America Customs Leader, you will be responsible for leading all customs compliance, customs operations, trade programs, and customs-related operational performance across the Latin America region.

This leader will direct a team of customs professionals located throughout the region and serve as the primary advisor to business leadership regarding customs compliance, duty optimization, import/export execution, customs strategy, and regulatory risk management. The role is accountable for ensuring compliant movement of goods while driving operational excellence, cost optimization, and customer-focused outcomes, including customs-related On-Time Delivery (OTD) performance.

The Latin America Customs Leader will partner closely with regional business leaders, logistics, tax, finance, legal, manufacturing, sourcing, and the Global Customs Center of Excellence to create and execute a regional customs strategy aligned with company objectives

Job Description

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally.

We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications, and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health -digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

What you’ll do:

Lead, coach, develop, and retain a team of customs compliance and customs operations professionals located across Latin America.

Establish organizational capabilities and succession plans to support business growth and regulatory complexity throughout the region.

Foster a culture of compliance, operational excellence, accountability, and continuous improvement.

Provide strategic customs leadership to country teams and senior business stakeholders.

Customs Compliance & Regulatory Management

Own and govern the Company's Latin America Customs Compliance Program.

Ensure compliance with all applicable customs, trade, import, export, and government agency requirements throughout the region. (including DUIMP, IMMEX, etc)

Develop, implement, and maintain regional customs policies, procedures, controls, and standard work.

Free Trade Agreement (FTA) qualification and maintenance

Trusted Trader / AEO / OEA programs

Post-entry corrections and reconciliation programs

Customs recordkeeping and retention requirements

Act as primary regional contact for customs authorities, regulatory agencies, external auditors, and internal audit organizations.

Lead responses to customs audits, assessments, disclosures, investigations, and government inquiries.

Monitor and interpret regulatory and legislative changes and translate requirements into operational actions.

Operational Excellence & Customer Experience

Own customs-related operational KPIs throughout the region.

Drive improvements in:

On-Time Delivery (OTD)

Customs clearance cycle time

First-pass customs entry acceptance

Customs holds and examinations

Brokerage accuracy

Broker productivity

Compliance incident rates

Duty spend management

Establish KPI dashboards and governance mechanisms to identify trends, root causes, and improvement opportunities.

Lead Lean, Six Sigma, and digital transformation initiatives impacting customs operations.

Broker & Third-Party Management

Oversee customs broker, freight forwarder, and third-party compliance provider performance.

Establish governance processes, KPIs, audits, and service-level expectations.

Conduct broker performance reviews and ensure consistent execution across countries.

Drive standardization and best-practice sharing throughout the region.

Strategic Business Partnership

Partner with Logistics, Tax, Legal, Finance, Supply Chain, Manufacturing, Procurement, IT, Security, and Commercial teams.

Provide customs guidance for:

Supply chain network design

New product introductions

Manufacturing footprint changes

Mergers and acquisitions

Distribution model changes

Regulatory initiatives

Evaluate customs impacts associated with sourcing and manufacturing decisions and recommend risk mitigation and duty optimization strategies.

What you need to have:

Bachelor's Degree or equivalent experience.

Minimum 8 years of Customs, Trade Compliance, Import/Export Operations, or Global Trade experience.

Minimum 5 years of people leadership experience.

Experience managing customs activities in multiple Latin American countries.

Knowledge of customs regulations and operational processes within key LATAM markets.

Fluency in English.

Ability to travel throughout the region as required.

Preferred Qualifications

Strong knowledge of:

IMMEX

Annex 24

Annex 31

Mexico VAT Certification

DUIMP

SISCOMEX

OEA/AEO Programs

FTAs and preferential origin qualification

Country of Origin requirements

Classification and customs valuation

Transfer pricing impacts on customs valuation

Duty recovery and savings programs

Experience managing customs audits and government agency interactions.

Experience implementing customs technology and automation solutions.

Strong knowledge of healthcare, medical device, pharmaceutical, or highly regulated supply chains.

Experience managing customs brokers and third-party service providers throughout Latin America.

Demonstrated ability to influence senior leadership and drive cross-functional initiatives.

Lean, Six Sigma Green Belt or Black Belt certification preferred.

Experience with Oracle, SAP, GTM systems, or similar enterprise trade solutions.

Working proficiency in both Spanish and Portuguese preferred.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information

Relocation Assistance Provided: No