Software Engineer

Location: Bangalore, Karnataka, India

Date Posted: 08/06/2026

Job description

GWS Billing Tech Support Agent

The GWS Billing QC Support Agent provides high-tier support for Google Workspace financial

inquiries, ensuring that every resolution is technically sound and follows strict Quality Control

(QC) standards. You will handle sensitive tasks such as subscription transitions, refund audits,

and account rehabilitations. As a QC-focused agent, you are responsible for maintaining the

integrity of the billing ecosystem through meticulous self-auditing and process adherence.

Key ResponsibilitiesSubscription Management Troubleshoot and resolve issues related to GWS license

counts, plan upgrades/downgrades (e.g., Business Starter to Business Plus), and

annual vs. flexible payment plans.

Forensic Billing Analysis Conduct deep-dive audits of customer invoices to explain

"unexplained" charges, often involving proration, tax changes, or domain-alias costs.

Quality Assurance (QA) Participation Perform peer reviews on billing cases to

ensure teammates are following standard operating procedures (SOPs) and

maintaining "The Google Way" of customer empathy.

Payment Triage Resolve failures in auto-pay, manual payment processing, and bank

verification (primary/secondary payment methods).

Account Recovery Assist administrators in regaining access to billing consoles in

cases of lost credentials or organizational changes, ensuring strict identity verification

to prevent fraud.

Feedback Loop Document "Quality Gaps" or recurring billing bugs and report them

to the GWS QC Support Team Trainer to improve the overall team’s knowledge base.

Technical Skills & Qualifications

Workspace Admin Knowledge Deep familiarity with the Google Admin Console,

specifically the "Billing" and "Subscriptions" sections.

Financial Literacy Strong understanding of proration, VAT/Sales Tax application,

and credit/debit memo processing.

Platform Proficiency Experience with GWS-specific billing tools (e.g., Google Play

Console for some Workspace apps or the direct GWS Billing interface).

Key Job Details

Primary Location

Bangalore, Karnataka, India

Job Type

Experienced

Required Experience

0

Skill

AIMS-CIS-GCP-Infra.

Travel

No

Date Posted

08/06/2026