Inside Sales Specialist – Specialties

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Make Your Mark at Prysmian - Join Us

Team Overview and Job Responsibilities

The responsibilities for this role will support our Specialty business. In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managed from inception to completion, and working with all functional areas to ensure customer satisfaction.

What you’ll do:

Support the sale of products by partnering with Outside Sales and/or Sales Agents to increase sales by managing quote requests, sales leads, product promotions and or analysis of sales data

Manage customer requests daily, including phone calls, e-mails, EDI and other forms of electronic communication

Manage quote requests and analyze data supplied by our customer; and provide pricing and product availability in a timely fashion.

Upon successful completion of training, empowered to make pricing decisions based on price guidelines, market feedback, and recommendations from Outside Sales

Process orders from customers and acknowledge within posted guidelines for various Specialty markets as needed by the business

Process customer returns and claims in a timely manner and initiate a corrective action, if necessary

Provide back-up assistance and coverage for other teams as needed

Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products

Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing

Continuously develop product knowledge through internal and/or external training initiatives

Participate in cross-functional projects impacting the department and the organization

Be the voice of the customer to the Prysmian organization

Who are we looking for?

Key Requirements:

Associate or Bachelor's degree preferred

At least 2 years or more relevant work experience

Experience in sales, customer service, and/or account management

Proficiency in Microsoft Office systems

Analytical, documentation, and problem-solving skills

Above average technical aptitude to understand product functionality, specifications, and applications

Excellent written and verbal skills

Desire and ability to excel in a rapidly changing, fast-paced environment

Motivated both individually and on a team level

Organizational, time management, multi-tasking, and follow-up skills

Driven to provide accuracy and excellence daily

High level of professional ownership and reliability

Preferred:

Associate/Bachelor's degree

Knowledge of EDI, ERP systems such as SAP or AS 400 Mainframe a plus

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Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company.

Our company will never:

Ask for payment, fees, or financial information at any stage of the recruitment process

Request passwords, banking details, or copies of personal identification via email or text

Extend a job offer without a formal interview process

Communicate from non-company email addresses (e.g., Gmail, Yahoo)

All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com).

If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at narecruiting@prysmian.com.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com.