Business Operations Lead

The Business Operations Lead is responsible for managing the design, implementation, tracking, and reporting of operations performance against company goals. The successful candidate will lead process improvements, communicate with internal stakeholders at all levels, including SLT and ELT, and represent Client Services in key forums when required. This role also involves preparing presentations and reports for internal and external meetings, including Quarterly Business Reviews, Board meetings, and taking on strategic and ad-hoc projects as needed.

Responsibilities

Manage the design, implementation, tracking and reporting for operations and business plans against agreed company goals and objectives.

Develop metrics that provide data for process measurement, understanding the underlying drivers, creating a regular cadence for reporting, and identifying and leading initiatives to enhance management reporting capabilities.

Manage the implementation and oversight of effective risk management practices in line with the company’s risk management framework ensuring timely identification and remediation of key operational risks

Identify areas for process and lean improvements, and gain buy-in from management & stakeholders to implement these changes

Communicate with internal stakeholders at all levels inc. employees, SLT and ELT and represent Client Services when required to in key forums.

Prepare presentations, reports and other materials including management briefings and recommendations on key talking points, achievements, challenges and next steps as key input to existing internal and external meetings, Board meetings and other relevant forums.

Take on and execute special and/or ad-hoc projects related to key strategic and operational priorities to help resolve issues and drive improvement as required

Requirements

Degree in Business Administration or related field

4+ years experience in consulting/business analyst/project management role

Proven track record of effectively planning and assisting strategic and operational initiatives

Advanced presentation and Microsoft Suite capabilities

Ability to collect and interpret data gathered from various sources. PBI, SQL skills desired but not required

Excellent communication skills, both verbal and written

Ability to work independently, strategically, efficiently, and collaboratively across departments

Strong relationship-management skills to build trust and rapport with internal stakeholders, bring influence across all levels of the business

Desired Experience and Skills

Understanding of financial modeling and performance measurement