Lead Assistant Manager

Job Description: Competencies:

Knowledge of the process and systems

High level of computer proficiency and excellent MIS skills

Ability to coach and give feedback on an ongoing basis

Clear written and verbal communication

High level of Customer Service and Quality Orientation

Strong Communication and Motivational Skills

Ability to lead in a continually challenging environment

Effectively plan, prioritize and execute everyday floor operations

Eligibility Criteria:

Good communication skills both written and verbal

Should have 6-9 Years of experience

Should have experience of managing a team of 15 to 20 members

Experience in SAP/ServiceNow and SuccessFactors and all HR related platforms

Should have excellent comprehension skills

Attention and eye for detail and accuracy

Demonstrates good time management and organizational skills

Responsibilities: Key Responsibility Areas including preferred Skills and Experience

Perform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables.

Have good understanding of all HR modules on ERPs

Accountable and responsible for any critical or risk involved cases to ensure a quick and timely response

Day to day team & process management experience

Accountable to ensure noise free delivery in operations including queue management

Strive to exceed SLA and accuracy parameters

Acumen for quality and improving timelines

Drive weekly dashboards call with the client stakeholders

To ensure resourcing for the month in line with volume prediction

Display excellent people management skills and ensure all compliance requirements are met as per company policy in a timely manner

Identify training needs, arrange trainings and evaluate post training performance

Have flair for process improvements and automation opportunities

Good MS Office knowledge

Undertake additional responsibilities and display leadership qualities

Qualifications: Bachelors Degree (Mandatory)

Masters Degree (Preferred)